Special Programs Coordinator 41-26

Established in 1937, Austin Housing Authority (AHA) is a national leader in providing safe, healthy and affordable housing options for the Austin community. AHA's mission is to provide affordable housing so that every Austinite has a place they're proud to call home and can pursue their full potential.

Austin Housing Authority (AHA) is seeking a highly motivated and detail-oriented Special Programs Coordinator. The Special Programs Coordinator position plays a critical role in administering the Housing Choice Voucher (HCV) program and provides exceptional customer service to clients and stakeholders. AHA has been a leader in affordable housing in the City of Austin for more than 85 years. In partnership with the U.S. Department of Housing and Urban Development, local government entities, and numerous non-profit agencies, AHA provides access to safe, stable housing to over 20,000 individuals.

Key Responsibilities & Duties

• Coordinate Services:
  • Manage tenant- and project-based rental assistance programs to ensure successful housing outcomes.
• Leasing Cycle Implementation:
  • Oversee the entire leasing process, from referrals and waitlist management to eligibility determination, inspections, lease-ups, and ongoing compliance.
• Collaborate with Partners:
  • Work with outreach teams and homeless service providers to guide clients through application submission, document collection, and maintaining compliance.
• Contract Execution:
  • Facilitate agreements with property managers, ensuring accurate and timely subsidy payments in line with program regulations.
• Respond to Inquiries:
  • Provide guidance on program policies and maintain positive relationships with property managers, partners, and clients.
• Eligibility Reviews:
  • Conduct annual and interim reexaminations, calculate rent adjustments, and communicate changes to residents and property managers.
• Maintain Records:
  • Perform accurate data entry and organize client records using digital storage systems.
• Prepare Reports:
  • Track participation, utilization, and compliance, ensuring accurate reporting for assigned grants.
• Participate in Case Meetings:
  • Attend collaborative meetings with community partners to address homelessness challenges.

More about this position:

Qualified candidates must possess:

• Bachelor's degree from a four-year college or university; OR
• Two years related experience and/or training; OR
• Equivalent combination of education and experience.

Preferred candidates will also possess the following skills and abilities:

• Compassionate and professional customer service skills, especially when working with diverse populations, including individuals with disabilities and those experiencing homelessness.
• Knowledge of HUD programs, affordable housing regulations, Austin/Travis County Homelessness Response System, and the Homeless Management Information System (HMIS)
• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche)
• Excellent oral and written communication skills
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers
• Knowledge of general office practices and procedures, business English and basic arithmetic
• Knowledge of standard bookkeeping principles, practices, and techniques
• Knowledge of HUD and Housing Authority policies and practices pertaining to the PBRA and HCV programs, regulatory compliance, the affordable housing industry.
• Spanish language proficiency

Additional Requirements:

• Valid Texas driver's license
• Eligibility for coverage under Housing Authority fleet auto insurance
• Bondability

Benefits:

• Paid sick leave, annual leave, birthday leave & federal holidays
• 100% of employee health insurance premiums paid by the agency
• Supplemental health, dental, vision, and life insurance options for employees and family
• Employee Assistance Program
• Hybrid work schedule available

For a more detailed description of our compensation/benefits offered, go to the following website: https://austinha.org/about-us/careers

APPLICATIONS FOR EMPLOYMENT: Application for the open posted position must be submitted via online at the following website: https://austinha.org/about-us/careers However, we will accept applications at Austin Housing Authority, 1124 S. IH-35, Austin, Texas 78704. No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website often to view and apply for vacant positions with Austin Housing Authority or sign up for job alerts at our career site. AHA is a drug-free workplace. A Criminal Background Check including a sex offender registry check. A Driving Record, Texas Driver's License, and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYER