RPM Coordinator

The Relocation Project Management (RPM) Coordinator will assist the Space Planning Delivery team with the planning and implementation of relocations, logistic moves, furniture reconfigurations and IT systems. This role is highly interactive with the client onsite. A strong customer service focus and desire to provide direct assistance to the client is required.

What is your day to day?  

• Provides operational and procedural support to ensure projects are executed in accordance with established departmental, building, and client means, methods, and procedures
• Serves as client single-point-of-contact for day-to-day moves, adds, and changes, and project execution related to move management
• Provide superior customer service and customer support for day to day activities and questions as well as project support for large moves
• Supports the maintenance of a central database in Tririga/Floorscope
• Help obtains quotes and generates RFQs required for completion of MAC and simple projects
• Receives and manage all project requests for user moves and oversees scheduling, execution and vendor management
• Coordinate and schedule walkthroughs with facilities management, vendors and  all parties involved in relocations, etc
• Ensure all project/account activities and processes are performed in a manner consistent with documented processes including client's and JLL's policies and procedures
• Coordinate work order and small project execution with vendors, including but not limited to furniture reconfigurations and space enhancements
  • Issues work orders for approved projects to vendors, supervises furniture and related equipment moves, receives and verifies work completion
• Perform pre-move and move day duties to include but not limited to: Pre- and post-move audits, furniture inventory, installing signage and supervising movers
• Ensure all move management activities and processes are performed in a manner consistent with documented processes including client's and JLL's policies and procedures
• Receive and process client ergonomic and accommodation requests, coordinate all ergonomic assessment scheduling with end user, conduct assessment, order products as deemed necessary as part of assessment and assessment follow-up 
• Coordinate with client representative to provide employees workstations accommodations as necessary
  

• Strong knowledge of relocation move  processes and furniture systems
• Excellent written and verbal communication skills  
• Strong interpersonal skills with the ability to interact with executive level internal & external clients
• Flexibility with work hours and travel as needed
• Software competency in Google Sheets, Slides, and Docs
• Software competency in Smartsheets, AdaptiveWork or similar project management-style programs 
• Bachelor degree preferred
• Minimum 1 – 3 years practical experience
• Ability to multi-task and work both in a team and independently
• Ability to problem solve and be proactive in a fast paced environment 
• Client and customer service focused with strong organizational and communication skills with the ability to priortize and manage several projects

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.