ICT Technician - Field Services

Are you an experienced ICT professional who enjoys solving complex technical challenges while working directly with customers? Catholic Education Ballarat is seeking a Senior ICT Technician - Field Services to provide advanced support and technical leadership across our network of schools and offices throughout Western Victoria. 

Working as part of our ICT team, you will play a key role in ensuring reliable, secure and sustainable technology services that support learning and operational excellence across the Diocese. This is a hands-on position combining technical expertise, stakeholder engagement and continuous service improvement. 

As the ICT Technician - Field Services, you will:

• Lead the diagnosis and resolution of complex onsite and remote ICT issues.
• Provide advanced support across Microsoft 365, Windows and Apple devices, networking, wireless, telephony and audiovisual technologies.
• Support infrastructure upgrades, device deployments and technology refresh projects.
• Act as a escalation point, mentoring colleagues and sharing technical expertise.
• Work closely with schools, suppliers and specialist teams to deliver high-quality ICT services.
• Ensure security, privacy and compliance requirements are embedded in all technical activities. 

Service Delivery Lead - Jakob - 0499 282 243
Manager: ICT & Cybersecurity - Damian - 0417 527 382

Guided by our vision of “the pursuit of fullness of life for all,” DOBCEL is committed to inclusion and the safety, wellbeing, and protection of all children and young people in our care. We welcome applicants from all backgrounds who support Catholic education and value the unique contributions of each person.

Advertised: 05 Nov 2026 AUS Eastern Daylight Time
Applications close: 26 Nov 2026 AUS Eastern Daylight Time

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You are a skilled and customer-focused ICT professional with:

• Strong experience delivering ICT support across multi-site or complex environments.
• Advanced knowledge of Microsoft Windows, Microsoft 365, Microsoft Entra ID, Intune and endpoint management.
• Experience troubleshooting network, wireless and infrastructure issues.
• The ability to communicate technical concepts clearly to a range of stakeholders.
• A proactive approach to continuous improvement, documentation and knowledge sharing.
• Relevant ICT qualifications, industry certifications or equivalent practical experience. 

Experience supporting Apple devices, Google Workspace and Jamf environments will be highly regarded. 

Applicants must hold:

• A current Victorian Driver Licence
• A valid Working with Children Check
• A satisfactory Nationally Coordinated Criminal History Check
• The ability to travel regularly across Western Victoria

Catholic Education Ballarat is committed to the safety, wellbeing and protection of all children and young people. We are an equal opportunity employer that values diversity, inclusion and the unique contributions of all employees

Applicants will be required to submit:

• Cover letter
• Resume
• Response addressing the Key Selection Criteria with position description