HPC/AI Hardware Technical Deployment Specialist

Work as part of a team to install and deploy small, medium and large-scale high-performance computing systems in various customer locations in North America. 

Tasks and responsibilities include, but are not limited to: 

• Responsible for rack/stack, connecting and cabling system according to point-to-point cabling maps and SCHD specifications. 
• Power up, validate and run health checks on HW, troubleshooting and working to correct any issues. 

• Participate in system acceptance, working to resolve any HW fallout on the system. 

• Responsible for ordering, returning and managing parts while onsite and following all parts handling policies and procedures. 

• Analyze, troubleshoot, and resolve issues including HPE Enterprise systems, servers, storage, and networking. 

• Demonstrate hands-on practical knowledge of systems and policies. 

• Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of HPC/datacenter support activities. 

• Provide appropriate documentation of tasks and activities and technical outlines. 

• Responsible for following all HPE Travel Policies and Procedures. 

Skills and Requirements: 

• Ability to quickly learn and pick up hardware technical requirements as it relates to installation, troubleshooting and break-fix. 
• Understanding of a Data Center IT Operations environment. 

• Experience with fiber optic and/or copper cables; able to label, bundle, run and understand point to point mappings. 

• Experience and understanding of servers, storage, networking in an Datacenter environment. 

• Able to proficiently perform data center support tasks with little guidance. 

• Possess strong mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices. 

• Demonstrates a strong team mentality; able to work well with multiple cross functional groups. 

• Strong organizational skills; ability to manage multiple projects and administrative tasks that align within each. 

• Professional written and verbal communication skills. 

• Attention to detail with a focus on customer satisfaction. 

• Ability to lift 50 lbs. 

• Ability to stand on ladders. 

• Ability to stand for long periods of time. 

• Ability to operate manual and power hand tools. 

 
Education & Experience: 

• 2+ years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience.

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