Senior Application Support Engineer (Retail Planning & Merchandising)

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.

We’re looking for a Senior Application Support Engineer (Retail Planning & Merchandising) to provide end-to-end technical ownership across Aptean Merchandise Planning, SQL Server, SQL Server Analysis Services, application servers, interfaces, monitoring and support.

Your responsibilities include, but are not limited to:

• Own the end-to-end technical health, availability and operational readiness of the Retail Planning & Merchandising service, today for the Retail Planning solution from the software vendor Aptean
• Troubleshoot SQL Server databases and Analysis Services, including connectivity, permissions, processing and performance
• Be able to read, write, maintain and troubleshoot SQL Server stored procedures, views, functions and data-processing logic
• Monitor and recover daily and weekly jobs using Windows Task Scheduler, Splunk, logs and alerts
• Provide 1st and 2nd-level support, root-cause analysis and vendor escalation for critical or recurring incidents
• Support MFP/OTB, Allocation, Forecasting, Replenishment, Assortment Planning, Events and user administration and establish a reasonable process knowledge
• Write technical specifications or coordinate with software vendor for business change requests
• Trace and resolve data-flow issues across connected systems such as SAP ERP, SAP BW, SAP IBP, GCP, Anaplan
• Coordinate upgrades, releases, testing, system copies, housekeeping and data-purge activities
• Maintain technical documentation, monitoring, recovery procedures and reusable support knowledge
• Drive automation, performance optimization, data quality and continuous service improvement
• Be flexible for new planning platform assessment, implementation and rollout

We are looking for a unique and amazing talent, who brings along the following:

• Degree in computer science, information technology, software engineering, business informatics or comparable qualification.
• 7+ years in enterprise application or data-platform engineering, including strong hands-on SQL Server experience and support of business-critical integrated services
• Solid experience in SQL Server administration, T-SQL development, stored procedures, views, functions, indexing, and performance tuning
• Strong knowledge of SQL Server Analysis Services (SSAS), Windows Server environments, and batch processing operations
• Experience monitoring and supporting enterprise applications using tools such as Splunk, scheduling platforms, logs, and alerting systems
• Excellent communication skills and ability to work independently while managing multiple priorities in a fast-paced environment
• A proactive mindset with a continuous improvement focus on automation, operational excellence, and service quality
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical and data-related issues

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

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