Transportation Logistics Specialist

Manage end-to-end transportation operations: Coordinate the movement of IT hardware, including server racks, servers, and data center equipment, across domestic U.S. routes, inbound international freight, and outbound shipments as required.

Coordinate freight scheduling: Manage domestic and international inbound freight, including air freight from Taiwan and other origins. Select carriers, arrange bookings, and ensure on-time, damage-free deliveries.

Manage reverse logistics: Oversee RMA and RMS shipments, coordinating with vendors, carriers, and internal teams to ensure accurate and timely processing.

Coordinate equipment transfers: Manage hardware movements between warehouses and data center facilities, optimizing routes and minimizing handling risks.

Monitor shipments and resolve disruptions: Maintain visibility into active shipments, proactively address delays and exceptions, and develop contingency plans and alternative routing strategies.

Handle urgent shipments: Coordinate time-critical air freight, including carrier selection, booking, tracking, and expedited delivery execution.

Support data center deployment: Work with data center operations teams on staging, buffering, and just-in-time hardware deployment.

Maintain shipment records: Track in-transit inventory and ensure accurate chain-of-custody documentation for all shipments.

Manage logistics documentation and systems: Maintain complete, accurate, and audit-ready shipment records in Jira, transportation management systems (TMS), or equivalent tools.

Process logistics invoices and payments: Reconcile freight invoices and coordinate transportation-related payments, including ZIP payments to appropriate vendors and partners.

Ensure shipment security: Collaborate with security teams to establish and maintain secure transportation protocols and physical security compliance.

Maintain regulatory compliance: Ensure domestic shipments comply with applicable Department of Transportation (DOT) requirements and international freight meets U.S. import/export, customs clearance, and trade compliance obligations.

Support audits and quality controls: Maintain documentation for internal SOX and external compliance requirements, identify process deviations, and implement corrective actions.

Manage carrier and 3PL performance: Establish and monitor service-level agreements (SLAs) and key performance indicators (KPIs), conducting regular performance reviews and driving accountability.

Coordinate cross-functional activities: Partner with hardware engineering, procurement, finance, and data center operations to align logistics with deployment schedules and business priorities.

Collaborate with international suppliers: Work with OEM suppliers, including those based in Taiwan, on shipping windows, batch tracking, customs documentation, and inbound scheduling.

Serve as an escalation point: Resolve U.S. transportation issues involving internal teams, freight providers, and external partners.

Drive continuous improvement: Use KPI tracking, root cause analysis, and process standardization to improve operational efficiency and shipment reliability.

Forecast transportation demand: Align logistics capacity with data center expansion plans, hardware deployment schedules, and operational needs.

Optimize transportation costs: Identify opportunities for carrier consolidation, route improvements, and more efficient scheduling.

Monitor and report logistics performance: Track costs, investigate variances, and prepare reports, dashboards, and operational analytics to support data-driven decisions.