Taylor House Hospitality Staff, Full Time - Flagstaff, AZ

The Taylor House Hospitality Staff manages all aspects of operations of the Taylor House. S/he maintains the occupancy and revenue standards and is responsible for the safety of the building with up to 68 registered guests.

Administrative* All customers will be screened through the security office approved Public record search to ensure there are no serious criminal offenses that could risk the customers or staff. Will reach out to Management and security with any concerns regarding bookings* Processes payments.* Maintains registration paperwork.* Manages lost and found.* Performs photocopying, faxing, and scanning.* Maintains knowledge of software programs, appraisals and modules.* Submits work orders.  Guest Services* Maintains professional and consistent rapport with all NAH customers and colleagues; sets priorities to maintain workflow* Performs reception and reservations duties.* Anticipates and promptly responds to customer needs (i.e. answering phones, responding to requests, etc.)* Actively listens to the people we serve and co-workers; responds promptly, reliably and in an understandable manner.* Provides tours of building and room.* Performs check in/out all guest-keys and phones.* Prepares guest rooms prior to guest check ins.* Available to address guess requests and/or concerns  Housekeeping* Performs touch point cleaning.* Performs necessary kitchen cleaning tasks daily.* Demonstrates ability to sweep, vacuum, and mop high traffic areas.* Demonstrates ability to sanitize dishes.* Lauders all Laundry Daily* Cleans refrigerator drawers, microwaves, and stovetops daily.* Empties trash twice during shift.* Removes fingerprints off windows and doors.* Maintains cleanliness in manager's apartment.* Housekeeping duties for the whole House including the guest rooms* Employees on duty will divide equally the responsibilities of cleaning rooms, doing laundry and one will carry the cell phone to accept calls*All common areas will be dividied between staff Graveyard shift will accept calls, complete laundry, clean common areas, clean windows, assist customers and refill supplies* Keeping facilities and common areas clean and maintained* Vacuuming, shampooing, sweeping and mopping floors* Cleaning and stocking restrooms* Cleaning and disinfecting surfaces and appliances* Polishing furniture and lighting fixtures* Cleaning and changing bed and bath linens* Washing drying towels, bedspreads and all linen* Washing dishes and appliances* Removing Garbage and Recycling* Notifying manager of necessary repairs* Assisting guest when necessary  Compliance/Safety* Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.* Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.* If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.* Completes all company mandatory modules and required job-specific training in the specified time frame.

Education

• High School Diploma or GED- Required
• Bachelor Degree in related area or equivalent experience- Preferred

  Experience

• Front line customer service experience- Required
• Hospitality experience- Required
• Housekeeping experience- Required

 Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.