The Senior Portfolio Manager will provide strategic leadership and operational oversight across a portfolio of federal government programs, ensuring successful delivery, financial performance, and long-term customer satisfaction. In this role, you will manage complex projects, oversee multidisciplinary teams, and build strong relationships with senior government stakeholders. You will be responsible for balancing program execution, personnel management, contractual compliance, and business growth initiatives. Working closely with delivery, finance, recruiting, and business development teams, you will identify opportunities to expand existing accounts while maintaining operational excellence. You will also drive workforce development, resource planning, and performance management to ensure teams are equipped to meet evolving customer needs. This is an exciting opportunity for an experienced leader with a strong background in federal programs, consulting, and cybersecurity to make a significant impact in a dynamic, remote-first environment.
Program and Delivery Management
Provide executive oversight of programs, projects, and task orders within the assigned customer portfolio.
Ensure all engagements are delivered on schedule, within budget, and in accordance with contractual obligations and customer expectations.
Develop and monitor project plans, milestones, staffing requirements, dependencies, risks, and corrective actions.
Ensure contractual deliverables meet quality standards and are submitted accurately and on time.
Identify and escalate delivery, staffing, financial, and customer-related risks, driving issues through resolution.
Maintain strong customer relationships and serve as the primary escalation point for program delivery matters.
Capture program achievements, performance metrics, and success stories to support business development activities.
Personnel Management and Supervision
Provide first-line supervision, daily guidance, coaching, and performance management for assigned employees.
Establish clear performance expectations and align individual objectives with project, account, customer, and organizational goals.
Conduct regular one-on-one meetings to discuss performance, workload, professional development, engagement, and employee concerns.
Complete performance evaluations and provide constructive feedback, recognition, and development recommendations.
Identify opportunities for employee growth through training, certifications, professional development, and career advancement.
Address performance and conduct issues in coordination with Human Resources and delivery leadership.
Review and approve timecards, leave requests, and other personnel actions in accordance with company policies and contractual requirements.
Monitor employee utilization, workload, availability, and assignments to ensure effective resource deployment.
Support employee retention by proactively addressing engagement, career development, workload, and assignment concerns.
Participate in recruitment, interviewing, hiring, onboarding, promotions, resource assignments, and offboarding activities.
Maintain regular communication with remote employees and personnel working at customer locations to promote engagement and organizational alignment.
Coordinate staffing transitions and succession planning to maintain continuity of service delivery.
Account Growth and Business Development
Develop and execute strategic account growth plans for assigned customer groups.
Identify opportunities to expand existing programs through additional scopes of work, task orders, contract vehicles, and adjacent customer requirements.
Establish and monitor account-level targets for revenue, backlog, funded work, and workforce growth.
Collaborate with business development and capture teams to identify, qualify, shape, and pursue new business opportunities.
Maintain awareness of customer priorities, budgets, acquisition strategies, upcoming procurements, and competitive activity.
Translate anticipated growth opportunities into staffing and recruitment forecasts to ensure appropriate resources are available.
Customer Relationship Management
Serve as the senior point of contact and trusted advisor for key customer stakeholders.
Build and maintain relationships with government program leaders, contracting representatives, technical leaders, and other relevant stakeholders.
Conduct regular customer meetings and account reviews to assess performance, priorities, risks, and future opportunities.
Monitor customer satisfaction and proactively address concerns or service delivery issues.
Ensure delivery teams understand changing customer mission requirements and strategic priorities.
Balance customer expectations with responsibility for employee performance, professional development, and well-being.
Contract Compliance and Administration
Maintain oversight of contractual requirements, including scope, funding, performance periods, labor categories, staffing, deliverables, and reporting obligations.
Partner with Contracts and Finance teams to ensure compliance with contract terms and applicable government and organizational requirements.
Monitor contract funding, burn rates, ceilings, option periods, and key milestones.
Coordinate with Finance to ensure contract and project information within Unanet is accurate and regularly updated.
Ensure employees are assigned to authorized labor categories, work locations, and contractual responsibilities.
Promote compliance with customer requirements, security policies, timekeeping procedures, and internal standards.
Financial and Operational Management
Maintain accountability for the financial performance of the assigned account and its underlying programs.
Monitor revenue, labor utilization, project costs, profit margins, forecasts, and other financial performance indicators.
Maintain approximately 50% individual billable utilization through direct customer engagement or program delivery, balancing these responsibilities with portfolio leadership, personnel supervision, and business development.
Ensure accurate and timely employee and subcontractor timekeeping, with appropriate project and contract charge codes.
Review and approve personnel time records in accordance with established procedures.
Support accurate and timely customer invoicing and resolve billing discrepancies.
Work with Finance to maintain reliable revenue, resource, and staffing forecasts.
Identify financial and operational variances and implement appropriate corrective actions.
Performance Metrics and Reporting
Establish and maintain account-level performance scorecards.
Track key indicators, including revenue, margins, staffing, headcount, utilization, vacancies, deliverable status, customer satisfaction, invoice status, contract funding, burn rates, and growth pipeline.
Provide regular performance reports and financial forecasts to the Federal Services Director.
Maintain visibility into program risks, issues, opportunities, and corrective actions.
Deliver accurate and timely reporting to support leadership decisions and resource allocation.
Team and Organizational Leadership
Provide leadership and direction to Program Managers, Project Managers, technical leads, and other delivery professionals.
Build cohesive account teams with clear responsibilities across delivery, personnel management, customer engagement, and business development.
Maintain appropriate staffing levels and proactively address recruitment, retention, performance, and succession planning needs.
Partner with Recruiting and Human Resources to forecast workforce requirements and fill critical positions.
Promote accountability, communication, collaboration, and consistent delivery practices.
Mentor high-performing employees, delegate responsibilities, and develop future organizational leaders.
Foster a culture of customer service, professional development, operational excellence, and accountability.
Key Deliverables
Develop engagement delivery plans, staffing strategies, and project status reports.
Produce utilization and capacity forecasts aligned with active engagements and business development opportunities.
Prepare engagement financial reports covering budgets, gross margins, and profitability.
Develop Statements of Work (SOWs), change orders, and contract compliance documentation.
Create team development plans, performance reviews, and certification or upskilling roadmaps.
Contribute to delivery methodologies, templates, service catalogs, and Standard Operating Procedures (SOPs).
Produce thought leadership materials, including white papers, blog posts, and technical accelerators, and represent the organization at relevant industry events.