Training Manager - Freelance, Remote

We are a fast-growing, premium health and wellness brand grounded in science, rigorous sourcing, and a commitment to helping people rebuild their health from the inside out. Our community expects excellence, clarity, and genuine care at every touchpoint. Our Customer Experience team is the voice of our brand: we don’t just resolve tickets, we protect trust, educate with clarity, and set the standard for what high-touch care should feel like.

We’re hiring a Training Manager to build and lead the engine that turns new CX hires into confident, on-brand experts. As our team grows, we need one owner for onboarding, product science, brand voice, platform, and ongoing-skills training, including how we train people (and our internal AI tools) to work together. Your mission is to make learning something our agents look forward to every day, and to make sure every customer feels the same quality of care no matter who answers.