Portfolio Manager, Transactions Management

About JLL  

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you will be inspired by the best. We’re focused on opportunities and want to help you make the most of yours. Achieve your ambitions – join us at JLL! 

What’s your ambition? Is it a big goal or small step? Professional or personal? We’d like to know, because we make your ambitions our business. And if you have ambitions in property consultancy, helping you achieve them is what we do best.  

We are looking for a Manager, Portfolio Strategy, Transaction Management, APAC/EMEA

Leading portfolio strategy across the APAC & EMEA region:

You will be expected to deliver Portfolio Strategy services to some of the world’s largest companies, working closely with Transaction Management (TM) and Regional Operations leads. Managing a portfolio of global accounts, this position calls for a highly energetic individual with excellent communication, portfolio management and client relationship management skills.

Comfortable working towards performance targets, you will use deep account knowledge to shape account priorities, improve productivity, service and growth, and deliver the next generation of benefits that come from a long-term partnership with JLL.

As a Manager, Portfolio Strategy, you will own account outcomes, priorities and performance independently.  You will lead strategic account reviews, turn findings into prioritized actions, and convert account and performance data into clear recommendations, client reports and decks. You will present these directly to clients and internal stakeholders.

This role requires strong communication with internal and external stakeholders, including clients, TM and Regional Operations, hubs, brokers, legal and finance. You will connect Sustainability, Consulting and Research into the account, and play an integral role in ensuring timely delivery of client objectives and compliance with JLL standards.

You will need to: 

·       Own delivery across accounts, prioritize resources and make sure commitments are met within agreed timelines.

·       Lead the team - organize day-to-day workload, mentor junior colleagues, and lead learning, development and knowledge management.

·       Lead strategic account reviews, identify improvement opportunities and convert findings into prioritized actions.

• Identify manual, repetitive tasks, then build and deploy automation that measurably reduces effort and turnaround time.
• Use deep knowledge of each client's business and portfolio to shape account strategy and hold relationship oversight across accounts.
• Develop strategic solutions that strengthen account value and set the growth agenda across multi-service accounts.
• undefined·       Convert account and performance data into clear recommendations and actions, using financial and business analysis (NPV, cash flow, P&L) to assess performance and support decisions.·       Make sure trackers, dashboards, decks and supporting documentation are accurate, complete and client-ready.·       Anticipate service and delivery risks, drive corrective action to protect client outcomes, and close open actions within agreed timelines.·       Own account governance: track KPIs, keep performance consistent across assigned clients, and update ROI tracking every month.·       Connect Sustainability, Consulting, Research, hubs and other teams to deliver integrated solutions.·       Drive adoption of JLL tools and technology, and keep account, FTE, productivity and performance data accurate and consistent.·       Develop and scale trackers, dashboards, templates and automation, bring forward new product ideas, and embed better ways of working across accounts and teams.  Relationship Management
  You will own senior client relationships, drive engagement and maintain strong client satisfaction. You will build close, sustainable relationships with clients and TM leads, lead coordination across clients, TM/Regional Operations, hubs and internal stakeholders, anticipate service issues, and act quickly on client feedback.
  Commercial Acumen You will understand account profitability and use deep account knowledge to shape account priorities. You will formulate an account plan to achieve revenue and performance targets while meeting client service standards, and identify upsell, cross-sell and new-service opportunities that drive account growth and help other JLL businesses.Armed with sharp business acumen, you will use technology and new products within JLL to deliver the next generation of benefits for our clients, and support pitches, proposals and negotiation material.  Operating a Global Account: Can you see the bigger picture? Can you juggle regional delivery that aligns to a global strategy? As the Portfolio Strategy lead on a Global Account, you proactively bring the global portfolio to the forefront, highlighting successes and potential issues while providing tangible solutions for the client.Can you communicate clearly and guide the client and your team in the best way forward for the strongest processes and portfolio strategies at an account level?Leading People and Culture: You will mentor and coach team members, run regular cross-functional learning sessions, support onboarding, and keep team development plans and succession plans for critical roles in action. You will improve individual efficiency through better use of resources and better opportunities, support hiring while maintaining ROI per FTE, and protect JLL’s reputation through visible leadership, professional conduct and consistent management standards. You will be in the office two days a week to integrate with the team, and you will keep your own development plan active, including our Portfolio Strategy development program.

• Great Communicator   Can you get your ideas across clearly both verbally and in writing? You’ll be working with many diverse interest groups so the way you share information and your ability to persuasively convey information is highly important. A high EQ is a must for this role. You will have exceptional client management, communication and presentation skills, and the ability to absorb and translate broad concepts and ideas into clear and logical communications.Ambitious  You will be results-oriented, with the confidence to liaise effectively with all levels of management and to lead and grow a portfolio of accounts. You are committed to collaboration and teamwork, and you thrive on exceeding team goals.ResilientPortfolio Strategy and Transaction Management are highly dynamic parts of JLL’s business. You’ll need a positive mindset and a ‘can do’ attitude when multi-tasking, driving change and delivering efficiencies. Naturally proactive, you’ll possess the innate ability to identify risks in delivery. At JLL, we have a continuous improvement mentality across our business and we’ll be looking for you to have the same. A flexible, resourceful and proactive individual who is able to produce results and guide the team to deliver the same. You will have the ability to work well under pressure and support the team without compromising quality.Team Player 
  You’ll be a person that collaborates well with others regardless of role, business unit or location. You will be firm on principles but flexible and fair when challenged. You are creative in “reinventing the wheel” and initiating new processes to suit Client structure and portfolio.   

You should hold a Bachelor’s Degree in Real Estate, Business, Finance, or a related field. A master’s degree or professional certification will be an added advantage. You will bring a minimum of 7-8 years of experience  in real estate, consulting, or transaction management, including managing client portfolios and mentoring or leading teams. You should possess strong analytical, financial, and communication skills, and the ability to manage multiple priorities in a fast-paced environment while working effectively with senior stakeholders.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.