Marketing Manager (Deliveries)

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

We’re looking for a Marketing Manager, Deliveries to power the next wave of growth for a leading on-demand delivery platform across food, grocery, and express services. This is for someone who thrives in complexity, moves with urgency, and knows how to turn commercial goals into bold, high-impact marketing moments.

Lead the Marketing Engine

• Own the end-to-end marketing lifecycle across multiple delivery and on-demand service verticals — from strategy and creative briefing to execution and optimisation.
• Translate business priorities into high-impact campaigns that cut through, convert, and scale.
• Drive market rollouts with speed, precision, and operational excellence.
• Lead initiatives that shape how millions of users engage with everyday services and experiences.

Turn Business Challenges Into Growth Opportunities

• Partner directly with Operations and commercial leaders to solve complex business challenges through smart, data-led marketing.
• Develop initiatives that drive immediate growth while strengthening long-term market positioning.
• Balance aggressive growth strategies with retention and defensive initiatives across multiple business verticals.
• Use insights, performance data, and market understanding to influence strategic decision-making

Thrive in the Chaos (and Bring Clarity to It)

• Operate confidently in a highly matrixed, fast-paced environment with multiple concurrent campaigns and evolving priorities.
• Collaborate cross-functionally with Product & Marketplace, Growth & Performance Marketing, PR & Public Affairs, Internal Creative Studios, External Agencies & Vendors, and Operations & Business Teams to drive alignment, accelerate execution, and deliver impactful campaigns at scale.
• Build alignment across stakeholders and navigate ambiguity with confidence and clarity.
• Ensure campaigns land with maximum business and customer impact.

Lead with Ownership

• Oversee and mentor a dedicated marketing team, fostering a culture of accountability, collaboration, and high performance.
• Manage workload prioritisation across multiple active workstreams and campaigns.
• Independently lead concurrent projects while balancing speed, creativity, quality, and business outcomes.
• Proactively identify risks, solve problems quickly, and keep momentum moving across all initiatives.

• BA/BS degree or equivalent experience
• 7+ years of experience in marketing, growth, integrated campaigns, or brand strategy
• Proven experience leading large-scale, cross-functional marketing initiatives
• Strong commercial instinct with the ability to connect marketing efforts to business performance
• Exceptional stakeholder management skills — you know how to influence, align, and move teams forward
• Comfortable operating in high-growth, high-pressure environments with multiple moving pieces
• Experience managing agencies, vendors, and cross-functional teams
• Prior leadership or team management experience preferred
• Experience within tech, platform, delivery, e-commerce, or consumer businesses is a strong plus
• Exceptional verbal and written English communication and presentation skills.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.