Member Care Intern

Description

• →Design and produce Member Care reports and create measurable call center performance trends
• →Research other call centers and similar retail business to discover opportunities to create an optimum call center experience for Alabama Credit Union members and staff
• →Attend civic and organizational functions to represent Alabama Credit Union
• →Help build a call center leadership and call center team building culture
• →Team with marketing to create social media programs where outcomes are measurable
• →Provide friendly, accurate service to all members and employees
• →Visit area branches and perform other duties necessary for call center support

The Intern will train for the duties as a telephone and support agent. The Intern will interact with members and credit union employees to assist with member accounts. Interns will also assist with check posting on days that ACU receives a substantial amount of mail.

Requirements

Successful candidates will display the following:

• A desire to get it right- to uphold ACU's high service standards when working with members and co-workers; to go all-out in completing your work correctly; to perform with a high degree of accuracy and attention to detail; and to fix problems when they occur.
• An "I've got your back" attitude- All our employees should carry out their jobs with the end result on our members and co-workers in mind. We will rely on you to complete projects that benefit our employees and members. You have only ten weeks to learn from us, and we want to know that you can get the most out of it; great punctuality and attendance are expected in order to make this happen.
• A wish to make others smile- Courtesy, tact, and diplomacy; good oral and written communication skills so that you may confidently and competently share knowledge; and good organizational skills will support this.
• Never settling for less- We seek individuals who are pushing the envelope on their own personal and professional development.
• A history of engaging your world- Positively impacting your community through service, and a desire to get involved to create positive experiences for others are advantageous.
• Proficiency in computer applications, including Microsoft Word, Excel, and web-based applications.
• Strong analytical skills and exposure to analytical research
• Must have ability to work in unsystematic, open environment.
• Strong written and verbal communication skills.