Customer Service Agent

Job Description

Shape the Future with Us

At Husqvarna Group, we believe true innovation begins with bold ideas, thoughtful actions, and unwavering dedication. With more than 300 years of pioneering spirit, we continue to push boundaries, not for the sake of change, but to create meaningful impact for our customers, our people, and the world around us.

At the heart of our Power for Growth strategy is a clear commitment to scaling innovation, creating customer value, and empowering our people to succeed.

Being BOLD means stepping beyond our comfort zones, embracing new opportunities, and acting decisively. We do this with CARE, always considering the impact of our actions and holding ourselves to the highest standards. We are DEDICATED, and this dedication fuels our progress: we work hard, stay passionate, and support one another to achieve shared success.

This is how we Win Through Culture, by living our values every day. We are proud to be an equal opportunities employer and a Disability Confident employer, committed to building a diverse, inclusive workplace where everyone can thrive.

Your Role at Husqvarna

Working within the UK Sales and Service Organisation, based in Grays, as part of the Construction Division, supporting a growing department by delivering high-quality customer service, processing sales orders, managing customer enquiries, and coordinating with internal teams to ensure efficient service delivery and customer satisfaction.

• →Handled a high volume of telephone calls, emails, and fax communications while maintaining a professional and efficient service.
• →Processed customer sales orders accurately and within agreed timescales.
• →Responded to customer enquiries regarding deliveries, orders, discounts, product codes, pricing, and product specifications.
• →Raised and processed credit notes in accordance with company procedures.
• →Promoted current offers and upsold products where appropriate to maximise sales opportunities.
• →Managed carrier and Proof of Delivery (POD) queries, liaising with logistics providers to resolve issues promptly.
• →Built and maintained effective communication with internal departments and external business partners to ensure smooth order fulfilment and customer satisfaction.
• →Utilise Microsoft Dynamics CRM and other business systems to manage customer records, process orders, and track enquiries.
• →Carried out additional administrative and customer service duties as required to support the wider team.

• Strong team player with the ability to collaborate effectively with colleagues.
• Able to work independently and use initiative to prioritise and complete tasks.
• Excellent communication and interpersonal skills, with a professional and calm telephone manner.
• Proficient in Microsoft Office, including Excel, Word, and Outlook.
• Experienced in using Microsoft Dynamics CRM and confident in managing customer information and case records.
• Experienced in using multiple computer systems and able to adapt quickly to new software.
• Proactive and motivated, with a positive approach to supporting business objectives.
• Strong customer service skills, with experience delivering high-quality service and resolving customer queries efficiently.