Authorization and Compliance Coordinator

Real-world impact. Life-changing outcomes.

CommQuest seeks a full-time Authorization and Compliance Coordinator to work in our Compliance Department located in Downtown Canton, OH. The Authorization and Compliance Coordinator ensures client documentation is complete for insurance authorizations, processes and tracks payer approvals, and supports compliance reporting and administrative functions. The role works across departments to maintain accurate records, meet insurance and regulatory requirements, support performance benchmarks, and improve operational efficiency so clients receive appropriate coverage and services.

In this role, you will:

• Share CommQuest's mission
• Build valuable relationships with clients, visitors, volunteers, and staff
• Be an ambassador for our services and a critical member of the team
• Make a real difference addressing the mental health needs in our community

CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services – from basic needs to employment assistance.

Are you interested in CommQuest, but don't see a job you are interested in right now? Send us your story, resume and qualifications to HR@commquest.org.

• Relationships within the organization and in the mental health community
• Visibility into how our community supports those in need
• Opportunities to share your expertise
• Peace of mind knowing you are benefiting the clients we serve and the community at large

• →Process Insurance Authorizations 
• →Documentation Audits
• →Support Compliance Team Operations
• →Other duties as assigned

The work schedule is Dayshift, Monday - Friday, ability to select schedule between 6:00 AM - 8:00 PM (some flex), 2-day hybrid available after successful completion of 90-days and/or business needs. 

• High School Diploma or GED required. Associate's degree or college coursework in behavioral health or healthcare preferred.
• Experience in a healthcare, behavioral health, or social services setting preferred.

Technical Skills: Proficiency in Microsoft Office, particularly Outlook, Word, and Excel; experience with EHR systems (NextGen preferred); knowledge of insurance authorizations, payer requirements, HIPAA, and confidentiality regulations; and strong data-entry skills with the ability to manage compliance documentation and navigate online portals and fax systems

Soft Skills: Exceptional attention to detail and organizational skills are essential, along with strong communication, teamwork, and problem-solving abilities. Must be adaptable, able to manage competing priorities and tight deadlines in a fast-paced environment, and demonstrate professionalism and trauma-informed interactions with clients and staff.