Accident Prevention Supervisor

At Go-Ahead London, we don’t just operate buses — we keep a city running.

As the capital’s largest bus operator, with over 2,500 vehicles across 18 locations, we play a vital role in millions of journeys every day. We are now expanding our Operations Team and introducing an exciting new opportunity: Accident Prevention Supervisor.

This is your chance to step into a high-impact, frontline role where no two days are the same. You’ll be the one who gets London moving again — safely, quickly, and efficiently.

To support the safe operation of bus services by investigating incidents, maintaining accurate records and identifying opportunities to reduce road risk and employee injuries. Working with drivers, managers, claims handlers and external stakeholders, you will gather and assess evidence, monitor performance and support practical measures to prevent collisions and injuries.

The role requires an objective approach to investigations, sound judgement and the ability to handle sensitive information professionally and confidentially.

• →Ensuring that drivers submit a clear, accurate and complete incident reports before the end of the duty.
• →Respond to incident-related correspondence, complaints, and enquiries, and liaise with the company claims handlers as required.
• →Act as a focal point for members of the public and third parties concerning potential claims arising from incidents and accidents.
• →Attend as a Company Representative when required for accidents/ incidents on the road.
• →Responsible for obtaining and managing telematics reports.
• →Investigate incidents and conduct fact finding interviews, along with preparing evidence packs for Service Delivery Managers and Garage General Managers.
• →Prepare management information and summarising results for garage performance reviews.
• →Monitor and record cases of graffiti and vandalism on our buses, equipment, and property.
• →Accurately record and update incident information on company reporting systems within required time scale.
• →Liaise with the relevant Operation mangers and the Road Risk Manager concerning potentially hazardous or reoccurring trends.
• →Recommend and support practical measures to reduce collisions, injuries and vehicle damage.
• →Support driver safety briefings and communications to share learning from incidents and promote safer driving.
• →Handle personal information, CCTV and investigation records securely, in accordance with company procedures and data protection requirements.
• →Monitor outstanding investigations and agreed actions, escalating concerns or delays promptly.

• Good numerical, verbal and written communication skills, with the ability to produce clear, accurate reports.
• Tact, discretion and professionalism when dealing with colleagues, members of the public and external stakeholders.
• Strong attention to detail and the ability to assess evidence objectively.
• Good organisational skills, with the ability to meet deadlines, work under pressure and manage competing priorities.
• Confidence using Microsoft Office and other IT systems, with the ability to learn new databases and reporting tools.
• The ability to work independently, use initiative and contribute effectively as part of a team.
• A flexible approach, including the ability to travel between locations and work outside normal hours when required.
• An understanding of bus operations, road safety and incident prevention, or relevant transferable experience.
• Experience of investigations, fact-finding interviews or evidence gathering would be advantageous.
• A commitment to completing and maintaining the training and authorisations required for the role.

This is a fantastic opportunity to step into a leadership role and make a real impact on the safe and efficient running of our bus services. If you're ready to take on this responsibility, we'd love to hear from you. Apply today!

Go-Ahead London is committed to creating a diverse and inclusive workplace. We welcome applications from women and from people of all backgrounds, including those from under-represented groups. We are an equal opportunities employer and select candidates based on merit and ability. If you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.