9d ago

Intake Manager

United States·AnkenyFull-Timemid

Other

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Quick Summary

Overview

The Intake Manager is responsible for managing a team of Intake Specialists and Supervisors handling incoming authorizations from Area Agencies on Aging, Managed Care Organizations,

Technical Tools

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The Intake Manager is responsible for managing a team of Intake Specialists and Supervisors handling incoming authorizations from Area Agencies on Aging, Managed Care Organizations, and Health Plans for home delivered meals. The Intake Manager is also responsible for leading a Call Center dedicated to ILOS, 1115, and PD/CC clientele. This role is highly collaborative, requiring a strong history of leading cross-functional teams or projects. Extensive experience creating efficiencies and process iteration are keys to success in this role.

Benefits

Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.

Benefits include:

-PTO, holiday pay and holiday of choice

-401(k) match

-Life insurance

-Short-term disability

-Health, dental and vision insurance

-Maternity/paternity leave

-Health savings account (HSA)

-Flex spending accounts (FSA) – health and dependent

Manage a team of approximately 100 front-line employees and 5-8 supervisors

Track and document employee performance both formally and informally

Complete employee performance reviews

Create and distribute reports as needed or as requested by senior leadership

Train, motivate, develop, and coach employees to drive case manager satisfaction, accuracy, efficiency, and performance

Determine training requirements for new hires and additional performance-based training for existing Intake Specialists and Call Representatives, as needed

Answer questions from Intake Specialists/Call Representatives and handle customer escalations

Manage productivity based on department metrics to ensure workloads are being handled in an efficient and productive manner

Formulate and implement rapid change and process improvements

Work cross-functionally to support customer care, sales, and revenue cycle initiatives

Lead weekly cross-functional operation meetings

Lead monthly operational overview meetings to a cross functional leadership team

Create strong working relationships with referring health plan partners, case worker agencies, and other referral sources

Bachelor’s degree

5+ years’ work-related management experience with a background in the health, human services, managed care, or insurance industry

Strong understanding of medical and ancillary benefit authorization process, payor portals, and the claims denial process

Strong problem solving and analytical skills

Experience driving process improvement activities

Excellent verbal and written communication skills

Ability to manage multiple priorities, demonstrated flexibility, and ability to adapt and implement change in a timely and effective manner

Proficient in Microsoft Office, especially Outlook, Word, and Excel

Strong relationship building skills with payers and external/internal customers

Excellent attention to detail to avoid administrative errors

Some post-graduate work

Experience with Salesforce, Genesys, Secure File Transfers, and payer web portals

Repetitive motions that include the wrists, hands and/or fingers

Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. Qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, or veteran status.

Location & Eligibility

Where is the job

Ankeny, United States

Hybrid, some on-site time required

Who can apply

About this job

Who can apply: United States
Posted: 9 days ago
Employer: has 37 open jobs on Jobera.

Listing Details

Posted: November 5, 2026
First seen: November 5, 2026
Last seen: November 14, 2026

Posting Health

Days active: 8
Repost count: 0
Trust Level: 41%
Scored at: November 14, 2026

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Apply for this position

Mom's Meals is a leading national provider of home-delivered, medically tailored meals designed to support the nutritional needs of individuals managing chronic health conditions or seeking convenient, healthy meal solutions.

Employees

1,001-5,000

Domain

Jobs

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