Bilingual Credit Analyst - Nevada

At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation.

Our Operations teams are at the heart of the dealer and customer experience, making a direct impact throughout the contract lifecycle. Team Members combine service, problem solving, and operational excellence to help customers navigate challenges, strengthen relationships, and create positive outcomes. Operations offers meaningful work, opportunities to grow your skills and career, and the chance to make a difference every day.

• Note: This position will work from home.  Occasional planned travel to an office location may be required.
• Credit Acceptance is a financial services company. We accept assignment of contracts from auto dealers. The contracts are sent to enrolled Dealer Service Center (DSC) by auto dealers. 
• Your role as a Credit Analyst in the DSC is to help resolve open requirements on dealership customer applications as well as other items dealerships need assistance with quickly and compliantly, while delivering superior customer service.

• Handle Phone Calls: You will spend majority of your time signed on to our phone system, handling phone calls from stakeholders.
• Review, validate and verify information through document review, internet searches and phone calls to quickly fund compliant deals
• Provide a high level of customer service to maintain relationship with our stakeholders.
• Resolve and document dealer inquiries not related to the funding process.
• Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues.
• Welcome and onboard new dealers by offering initial funding assistance.
• All other duties as assigned.
• Attendance as required by department.

• Be Diligent:  Hard working, Conscientious, Sense of Urgency
• Be Effective:  Clear Communicator, Autonomous, Organized, Productive
• Validate....information clearly and intuitively, protects all stakeholders
• Educate: Identify and close knowledge gaps with all stakeholders
• Listen....actively, understand caller’s situation
• Owns performance outcomes, improvement actions, attitude.
• Promotes...delivers superior Customer Service
• Effectively work independently in a fast-paced environment.
• Ability to adapt well to change, with the willingness to maintain a flexible schedule.
• Speak clearly, professionally and articulately on the telephone.
• Ability to learn quickly and apply knowledge learned.
• Handle difficult conversations professionally.
• Deals effectively with pressure, maintains focus and intensity, and remains optimistic and persistent, even under adversity.

• Proficiency in spoken and written Spanish.
• Proficiency in Microsoft Word, Excel and Outlook.
• Remain compliant with our policies, processes and legal requirements.
• Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month).
• High speed internet connection with a minimum of 15mbps download speed.

• Bachelor’s degree.
• Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions.
• Experience reviewing contracts/legal documents with a strong attention to detail.
• Customer Service experience in a call center environment.
• Interaction with auto dealers in current or past role.

• Monday - Friday 6:00 AM - 9:00 PM PST, Saturday 6:00 AM - 6:00 PM PST
• A minimum of two Saturdays per month with one day off during the week
• Mandatory six days a week during peak season (end of February through the end of April)

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department