HVAC Service Manager

Join the Heritage Home Service team as a Residential HVAC Service Manager in Boxborough, MA!

Are you looking for a rewarding career with a company that genuinely values its employees? We offer an environment where your expertise is valued, and your hard work is rewarded. As a part of our team, you will have the opportunity to make a meaningful impact within the local community. This position is perfect for someone who wants to lead a team in a fast paced, growth oriented environment -- not for someone simply looking to get out of the field.

• Competitive, performance-based pay
• High-quality residential HVAC environment
• Supportive team culture and advanced tools
• Long-term stability with a respected company
• Clear career advancement and cross-training opportunities
• Innovative leadership focused on growth and investing in people

• →Oversee and lead the residential HVAC service department, managing day-to-day field operations
• →Supervise and mentor a team of HVAC technicians to maintain performance, safety, and customer satisfaction
• →Drive team accountability and create a culture of continuous improvement
• →Manage technician schedules, dispatch logistics, and job prioritization to maximize efficiency
• →Provide direction and support for troubleshooting, installations, and repairs
• →Monitor department KPIs and service metrics, implementing process improvements where needed
• →Collaborate with internal teams and vendors to optimize service delivery and resource allocation
• →Ensure compliance with all safety standards, regulations, and company protocols
• →Address escalated customer concerns and ensure service excellence from start to finish
• →Participate in recruiting, onboarding, and training efforts to build a strong and reliable team

• Proven experience in team leadership or service management within HVAC or related industries
• Deep understanding of residential HVAC systems and service processes
• Strong leadership, organizational, and communication skills
• Ability to manage operational details, scheduling, and team coordination
• Comfortable balancing field support with administrative duties
• Track record of leading teams toward measurable growth and performance
• Valid driver’s license and clean driving record