Customer Service Representative

A Customer Service Representative with the Secretary of State office exercises judgment within established guidelines to perform entry level customer service activities by performing tasks related to answering customer inquiries received via telephone, e-mail, in-person or other methods of communications. Customers may include members of the public, federal/state/county and local officials or members of the regulated community (i.e. other government agencies, corporations and organizations).

Primary duties include interaction with customers to provide related information relating to laws/statutes, rules, regulations, policies and procedures.

This position is responsible for providing exemplary customer service; for providing accurate information; for drafting correspondence; for accuracy and timeliness of work products; for correctly interpreting rules and regulations; for the security of voter and customer information; for applying adequate problem solving techniques and methods; for disseminating information within guidelines; to solve customer service problems; and to prioritize tasks within provided parameters.

This position is temporary and subject to funding availability.

Interact with the public, candidates or federal/state/county and local officials on a variety of complex or sensitive issues. Act as a primary customer service representative via telephone and e-mail. Explain election-related information to the public desiring to participate in the election process. Assist candidates and federal/state/county and local officials by directing them to the appropriate staff member.

Data Entry: Inputting latent PDF reports in Lobbyist system

Knowledge:
• Knowledge of basic office professionalism.
• Knowledge of Arizona election processes, policy, government and laws.
• Knowledge of computers or other resources necessary to conduct research, review materials, edit or create documents and organize electronic files.

Skills:
• Excellent oral, written and interpersonal communications
• Customer service, critical thinking and problem-solving skills that follow established procedures, rules and policies.
• Skill in active listening.
• Skill in basic computer navigation.
• Skill in basic Microsoft Office programs (i.e. Outlook and Word).

Abilities:
• Ability to adapt to change in procedures and responsibilities.
• Ability to be detailed-oriented.
• Ability to prioritize multiple tasks and assignments.
• Ability to follow-through with tasks.
• Ability to remain objective and non-partisan while serving in the position.
• Promote a positive work environment that contributes to the overall success of the Agency.

Valid AZ driver's license or state picture ID

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.