Senior Benefits Specialist

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

The Senior Benefits Specialist is a key member of the Human Resources team responsible for the administration, compliance, optimization, and delivery of employee benefits, leave management, and retirement programs. This role serves as a trusted subject matter expert and primary resource for employees, managers, vendors, and internal partners regarding benefits-related matters.

The Senior Benefits Specialist will assist in managing day-to-day operations while identifying opportunities to improve processes, enhance the employee experience, and ensure regulatory compliance. This position also serves as a payroll backup for a multi-state workforce and plays an active role in process improvement initiatives, vendor management, compliance activities, and continuous enhancement of the employee experience.

• Benefits Administration & Employee Experience
  • Administer all company-sponsored health, welfare, retirement, and wellbeing programs, ensuring accurate, timely, and compliant execution.
  • Serve as the primary point of contact for employee and manager inquiries regarding benefits programs, enrollment, eligibility, claims, and plan provisions.
  • Deliver exceptional employee service by proactively resolving issues, advocating for employees, and providing clear, timely communication.
  • Facilitate benefits-related new hire onboarding and employee education initiatives.
  • Support the annual Open Enrollment process, including planning, system configuration, testing, communications, employee support, and post-enrollment audits.
  • Assist in evaluating benefit programs by analyzing utilization, enrollment trends, employee feedback to identify opportunities to improve offerings, processes, communications, and employee engagement.
  • Manage relationships with benefit carriers, brokers, third-party administrators, retirement plan providers, and leave-management vendors. Monitor vendor performance, service levels, issue resolution, and contractual obligations.

• Leave of Absence & ADA Administration
  • Administer and coordinate employee leave programs, including FMLA, ADA accommodations, state-specific leave programs, Short-Term Disability, Long-Term Disability, Paid Family Leave, and military leave.
  • Partner with employees, leaders, Employee Relations, payroll, and third-party administrators to ensure timely and compliant leave administration including the interactive accommodation process and support ADA compliance efforts.
  • Monitor leave trends and identify opportunities to improve effectiveness, consistency, and employee support.

• Retirement Plan Management
  • Support administration of 401(k), pension, and retirement programs, including eligibility, enrollments, contribution changes, employee communications and participant support.
  • Partner with retirement plan providers, recordkeepers, payroll, and internal stakeholders to ensure accurate and timely plan administration, reporting, and issue resolution.
  • Support retirement plan compliance activities including annual audits, nondiscrimination testing, Form 5500 preparation, participant disclosures, and fiduciary governance requirements.
  • Support retirement education and financial wellness initiatives to increase employee awareness and engagement.

• Compliance, Risk Management, and Operational Excellence
  • Ensure compliance with federal, state, and local regulations impacting employee benefits and leave administration, including ERISA, COBRA, FMLA, ADA, HIPAA, ACA, Section 125, and other applicable laws.
  • Support required regulatory filings, audits, reporting, non-discrimination testing, Form 5500 preparation, and compliance reviews.
  • Conduct regular audits and reconciliations to maintain data integrity, plan accuracy, and process effectiveness.
  • Support Enterprise Risk Management (ERM), First Line of Defense (FLOD), and vendor risk assessment activities as applicable.
  • Review and reconcile vendor invoices and billing statements, resolving discrepancies in partnership with Payroll and Finance.
  • Identify opportunities through operational analysis, audits, and stakeholder feedback to improve processes, enhance efficiency, reduce risk, and elevate the employee experience.
  • Develop, maintain, and continuously improve benefits-related standard operating procedures and documentation.

• HR Support
  • Serve as a backup resource for multi-state payroll processing. Support payroll audits, reconciliations, tax compliance activities, and reporting requirements. Assist with payroll inquiries and issue resolution as needed.
  • Ensure accurate integration and maintenance of benefits and payroll data within UKG and related systems.
  • Partner with HR, Payroll, HCMS, Compensation, Employee Relations, Employee Experience, and Finance teams to optimize service delivery and operational effectiveness.
  • Contribute innovative solutions and recommendations that improve programs, policies, and employee outcomes.

• Proficiency in HRIS systems and Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Teams, etc.).
• Bachelor’s degree in Human Resources, Business Administration, or related field preferred, or comparable experience.
• 5+ years of progressive HR experience with a strong focus on benefits, leave management, retirement plans, compliance.
• Deep knowledge of benefits, retirement plans, employment laws and HR compliance requirements required.
• Experience collaborating with Legal, Risk, and cross-functional teams required.
• Demonstrated experience administering FMLA, ADA, disability, and leave programs required.
• Experience managing external vendors, brokers, carriers, and third-party administrators required.
• Experience supporting retirement and pension plans required.
• Experience participating in compliance audits and regulatory filings required.
• Experience supporting or processing payroll in a multi-state environment preferred.
• Experience within a highly regulated, multi-location organization preferred.

The estimated salary for this role is $40.41 - $48.49 per hour. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.)

#MP

In addition to our comprehensive benefits, we invest in employee connection and well-being through:

• Competitive 401(k)
• Tuition and fitness reimbursement programs
• Flexible work options
• Volunteer opportunities
• Executive “Water Cooler Chats”
• Clubs, sports, and social events
• Food truck days

….and more!

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024. 

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.