Client Service Representative (Bilingual)

Company: CGIC
Department: Client Policy & Billing
Employment Type: Temporary Full-Time (12 months)
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is required.
Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities. 

As the Client Service Representative, you will deliver high quality service to clients and business partners within defined service standards. You will be responsible for completing projects and assignments, entering policy and billing transactions and actioning various reports.

• Completing policy activities and billing transactions, updating client records and reviewing system generated reports.
• Supporting and responding to inquiries from business partners within established service standards.
• Reviewing rate manuals, completing rate calculations and validating coverages with underwriting and product teams.
• Identifying opportunities for process improvement or service concerns and escalating accordingly.

• You have one year of experience in client services, data entry, or a related field.
• You have some post-secondary education in a related discipline.
• You have or are working towards completion of the Chartered Insurance Professional (CIP) designation.
• Having knowledge of insurance systems is an asset.
• Having knowledge of insurance products and applicable legislation is an asset.

• You influence change and are committed to continuous improvement, in order to exceed client expectations. 
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages. 
• You’re an effective team player who shares knowledge to support your peers.

• Repetitive, transactional tasks where accuracy is essential.  
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.

Salary information​

Expected hourly range $23.27 - $38.78.

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.