Inside Technical Sales Associate

At Lucas Milhaupt, we develop next-generation material joining solutions that are propelling industries forward. Join with the Best and become part of a team that rewards continuous improvement, celebrates diversity, and propels every team member toward personal and professional growth.

We are passionate about creating a culture where every voice is heard, every idea considered, and every success celebrated. We believe in the power of career development and the transformative impact it can have on individuals and communities.

As we continue to grow and expand as a company, we are actively seeking diverse and talented individuals who share our passion for material joining and want to be part of a journey that encourages personal and professional growth.

At Lucas, our focus is on our people – the key to our success. Our goal is to offer employees an unparalleled experience, with opportunities to grow and improve the quality of their lives and the lives of their families.

Strong customer service and support is a cornerstone of our business. Our Inside Technical Sales Associates (TSAs) build customer confidence with efficient and accurate support on our wide array of products and services. Interacting with customers daily, the team serves as the front-line response for customer needs, quickly responding with problem-solving solutions when issues arise. TSAs acquire and apply product and application knowledge to accurately quote on products and process orders. This key position applies a positive can-do attitude, strong time management, the ability to multi-task and excellent attention to detail to offer a world-class customer service experience.

• Promote Safety as the number one priority of all Lucas employees.
• Analyze customer service needs and respond or refer to appropriate resources internally.
• Resolve customer issues and communicate solutions or requested information in a timely manner.
• Use enterprise resource planning tools to record customer activities.
• Utilize product acumen and historical quotes to prepare quotes for repeat sales.
• Follow up on quotes submitted to promote sale closure.
• Enter customer orders accurately and promote repeat orders with existing customers.
• Work to expedite orders as necessary, obtaining support from appropriate internal resources.
• Perform other tasks as assigned.
• Work is sometimes directed by others and support may be provided in processing work by senior members of the team.

• High school diploma or equivalent combination of education and experience.
• Prior customer service experience required.
• Prior experience preparing quotes for repeat sales preferred.
• Prior experience resolving customer issues of limited complexity timely and accurately.
• Passion for working with people and building relationships.
• Demonstrated ability to manage multiple priorities while executing against timelines.
• Ability to communicate respectfully in a manner which results in mutual understanding.
• Ability to maintain confidentiality as necessary and requested.
• Ability to use desktop computer systems and various software programs to retrieve, record, analyze and communicate data.
• A positive, can-do attitude.

We offer equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state or local law. If you require assistance or reasonable accommodation in completing this application or during any aspect of the application process, please contact Human Resources at 414.769.6000.