Health Services Specialist

Are you detail-oriented, organized, and passionate about helping people navigate healthcare? Do you enjoy working with healthcare providers, solving problems, and making sure patients receive timely access to services?

This position is designated as remote within Washington State. Candidates must reside in Washington.

In this role, you'll support healthcare providers, clinical teams, and members by coordinating service requests, managing healthcare documentation, and helping ensure medical management processes run smoothly.

If you have experience in a medical office, healthcare customer service, patient coordination, medical assisting, or healthcare administration, we encourage you to apply!

Comagine Health is a national nonprofit healthcare consulting organization dedicated to improving healthcare quality, access, and outcomes.

We collaborate with healthcare providers, health plans, government agencies, and community partners to help create a more effective, equitable, and patient-centered healthcare system.

At Comagine Health, your work contributes to something meaningful—helping improve healthcare for the people and communities we serve.

As a Health Services Specialist, you'll play an important role in supporting our healthcare operations and ensuring providers and members receive responsive, accurate, and professional service.

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    Completing scripted clinical review screenings and referring cases requiring clinical judgment to qualified clinical staff.

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    Communicating service determinations to providers following physician review, as directed.

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    Supporting quality assurance reviews, training activities, and process improvements.

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    Assisting with case closure and maintaining compliance with program requirements.

• High school diploma or GED.

• At least 2 years of related work or customer service experience.

• At least 1 year of experience working in a healthcare setting.

• Strong written and verbal communication skills.

• Excellent attention to detail, organization, and follow-through.

• Ability to manage multiple priorities while maintaining accuracy.

• Strong customer service skills and a professional, solutions-focused approach.

• Ability to work collaboratively with healthcare providers, clinical professionals, and team members.

• Comfort using computers, electronic records, and multiple software applications.

• 2 or more years of healthcare experience.

• Experience as a Medical Assistant, Nursing Assistant, Patient Services Representative, Medical Office Specialist, or Healthcare Coordinator.

• Post-secondary education or certification in healthcare administration or a related field.

• Familiarity with prior authorizations, utilization management, medical terminology, case management, or insurance processes.

• Experience working with electronic health records, healthcare portals, or medical management systems.

You'll be a great fit if you:

• Enjoy helping people and delivering exceptional customer service.

• Are comfortable working in a fast-paced, detail-driven healthcare environment.

• Take pride in accurate documentation and completing work on time.

• Can communicate confidently and professionally with providers and team members.

• Are dependable, adaptable, and comfortable working independently in a remote environment.

• Appreciate being part of a collaborative team focused on improving healthcare.

At Comagine Health, you'll have the opportunity to apply your healthcare experience in a role that supports better care and meaningful outcomes.

You'll join a mission-driven organization that values collaboration, professionalism, continuous improvement, and the contributions of its employees.

If you're looking for an opportunity to use your healthcare knowledge, organizational skills, and customer service experience to make a difference, we'd love to hear from you.

Comagine Health is an equal opportunity employer. We welcome applicants with diverse backgrounds, experiences, and perspectives.