Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Dynatrace Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role focuses on maintaining high standards of quality and reliability by effectively communicating with clients and internal teams. The practitioner dedicates time to understanding client issues thoroughly, ensuring that problems are clearly identified and addressed. They work diligently to design and implement solutions that uphold the performance and stability of world-class systems, fostering a seamless operational environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to ensure timely resolution of complex issues.
- Mentor junior team members to enhance their technical and problem-solving capabilities.
- Continuously monitor system performance and recommend improvements to optimize operations.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Dynatrace Administration.
- Strong knowledge of application performance monitoring and management.
- Experience in troubleshooting and resolving system and application issues.
- Ability to analyze system logs and metrics to identify root causes.
- Familiarity with integration of monitoring tools within IT infrastructure.
- Skilled in collaborating with cross-functional teams to implement technical solutions.

Additional Information:
- The candidate should have minimum 5 years of experience in Dynatrace Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com