Client Services Technician II

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

Abbott is looking for a Client Services Technician responsible for desktop support at a manufacturing location.  The technician is responsible for supporting a wide range of computers or peripherals.

• →Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests
• →Escalate issues as appropriate and act as a technical escalation point
• →Maintain a high level of customer satisfaction
• →Comply with the desktop group practices and procedures
• →Update ITSM and other data repositories as appropriate in a timely manner.
• →Identify technical and process issues and recommend improvements
• →Achieve target ticket volumes and ticket resolution levels
• →Coordinate with other towers for onsite physical support as needed
• →Responsible for compliance with applicable corporate policies and procedures.
• →Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
• →Completes tasks as assigned via the ITSM system and/or as directed by their supervisor

• No advanced degree required
• Minimum of 2yrs experience providing customer-facing desktop support.
• Requires good customer service skills. May have on-call responsibilities.
• Able to work with limited supervision.
• Basic knowledge of server & infrastructure.

• Manufacturing support experience
• May have specialized knowledge of applications or Abbott processes/practices. 

Misc:

• This is an onsite role at Abbott location in GA. This is not a remote role/opportunity.
• Apply Now

• Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.comFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.  

In specific locations, the pay range may vary from the range posted.