Registered Nurse - Family Health

• Uses the nursing process in delivery of care in Family Health Clinic or via telephone.• Performs a systematic, comprehensive patient assessment during clinic visits or via telephone in order to establish urgency of patient’s complaint. Rapidly recognizes life threatening emergencies and is able to discern between relevant and irrelevant information in taking patient history.• In collaboration with the patient, develops a plan of care which facilitates safe, costeffective, high-quality healthcare services aimed at promoting optimum wellness.

• Incorporates assessment parameters unique to nursing across distances, such as patient distance from care and availability of resources.• Carries out plan of care, facilitating referral to the appropriate level of care and provides home care instructions as indicated. Provides care within the context of the patient's own agenda.• Facilitates continuity of care.• Evaluates effectiveness of care and other quality parameters such as customer satisfaction at the conclusion of clinic visit or telephone encounter.• Appropriately utilizes approved protocols for patient assessment and clinical decision making, recognizing when deviation from protocol is required.• Applies professional, community, and regulatory standards in delivery of care in clinic setting or via telephone. • Maintains current knowledge of all over-the-counter medications that are recommended in approved protocols.• Understands the importance of and shows competence in the application of excellent communication skills, recognizing and demonstrating the critical role of telephone communication (tone of voice, telephone etiquette, etc.) in the delivery of care by telephone.

• Utilizes critical decision-making skills, incorporating a variety of patient characteristics and elements of care delivery, such as, distance from care, available resources, age, and chronic illness, into decision making.