Termite & Pest - Branch Manager

Company Overview:

Palisade Pest Control is a customer service company that provides termite and pest control services to residential and commercial customers. At Palisade, we are committed to a set of core values that includes professionalism, service, integrity, and excellence. Our team members conduct themselves with performance beyond expectations and a commitment to the highest level of service for our customers, vendors, and all those we come in contact with. We are committed to fostering a company culture with a growth mindset focused on daily wins, solid workflow, and giving 110% every day.

Palisade Pest Control employees represent the promise and commitment to our customers of exceptional service, professionalism, and integrity. 

The successful candidate will be responsible for:

Branch Leadership & Accountability

• Lead and manage all field operations within the region
• Directly oversee Service Manager and technicians
• Set performance expectations and enforce standards of conduct and service
• Hold team members accountable to production, quality, and safety standards
• Make final decisions on branch personnel matters in partnership with HR
• Drive a culture aligned with Palisade’s Core Values

Operational Execution

• Oversee daily field execution and ensure work is completed accurately and efficiently
• Monitor production metrics, route performance, callbacks, cancellations, and quality trends
• Own inventory control, equipment standards, and vehicle accountability
• Ensure regulatory compliance, licensing, and safety adherence
• Identify operational inefficiencies and implement corrective action

Financial Performance

• Responsible for branch revenue, production targets, and cost management
• Monitor labor efficiency and operational expenses
• Drive branch growth through retention, service quality, and team performance
• Ensure profitability benchmarks are met or exceeded

Customer Experience & Retention

• Serve as final escalation point for complex customer issues
• Protect the Palisade brand by maintaining high service standards
• Monitor customer satisfaction trends and implement improvements

Hiring & Team Development

• Lead hiring decisions for branch personnel
• Oversee onboarding, training, and development
• Conduct performance reviews and corrective action when necessary
• Develop internal leadership pipeline within the branch

Required Qualifications:

• High school diploma or GED
• Clean driving record
• Pest control route experience and current licensing by relevant state agencies
• Strong communication and leadership skills
• Basic computer proficiency (Google Docs, Microsoft Office, Email, PC/Mac)
• Authorized to work in the United States
• Ability to pass a background check and drug screen

About Palisade Pest Control:

Founded in 2021, Palisade Pest Control has grown from a single office in Rogers, Arkansas to multiple locations in Arkansas, Missouri, Oklahoma and Alabama, with continued plans for expansion. Today, Palisade employs an impressive group of experienced and knowledgeable professionals committed to problem solving and serving our customer’s needs. Palisade provides services to both residential and commercial customers, including Termite, General Pest Control, Specialty Pest Control, Fleas, Ticks and Mosquitos.

At Palisade, we are committed to a set of core values that includes professionalism, service, integrity, and excellence. Our team members conduct themselves with performance beyond expectations and a commitment to the highest level of service for our customers, vendors, and all those we come in contact with.