Remote Customer Care Advocate for Tricare Virtual in Texas

To be considered, applicants must meet all of the following requirements:

• →Must be a U.S. citizen.
• →Must reside in Alabama, Georgia, Kentucky, North Carolina, Oklahoma, South Carolina, Texas, or Hampton Roads Virginia.
• →Must have a minimum of two years of customer service experience; previous call center experience is strongly preferred.
• →Must have a high school diploma or equivalent.
• →Must successfully complete all required pre-employment screening, including a drug test, background check, and applicable U.S. government security clearance requirements.
• →Must successfully complete the required eight-week paid training program.
• →Must demonstrate reliable attendance, punctuality, and dependability.
• →Must have a wired, high-speed internet connection that meets company requirements.
• →Must maintain a quiet, professional, and distraction-free home workspace.
• →Must be able to participate fully in virtual training, including required camera use and interactive activities.

 

Internet Requirements

Minimum 100 Mbps download / 20 Mbps upload.
A direct, wired Ethernet connection to the modem or router.
Reliable internet service capable of supporting required company systems, voice communications, and virtual training.
A modem or router with an available Ethernet port.

Internet Connections Not Permitted.
The following connections are not permitted:

Wi-Fi as the primary connection
Wi-Fi extenders
Satellite internet, including Starlink
Mobile internet
Mobile hotspots
Cellular-based internet services
Unauthorized VPN connections

A wired Ethernet connection is mandatory.

Home-Office Requirements: Employees must maintain:

A quiet, dedicated workspace free from distractions.
A professional environment suitable for handling confidential customer information.
Reliable internet connectivity throughout scheduled work hours.
A workspace that allows employees to participate in virtual training and perform assigned duties without interruption.

Successful candidates should demonstrate:

A minimum typing speed of 35 words per minute.
Proficiency with Windows and common computer applications.
Strong verbal and written communication skills.
Excellent customer service and active listening skills.
The ability to navigate multiple systems while assisting customers.
Professionalism and empathy when handling difficult or sensitive conversations.
Strong organizational and time-management skills.
The ability to learn new systems, procedures, and government program requirements.
The ability to connect to the client environment within five minutes.
Reliable attendance and adherence to scheduled work hours.
The ability to lift up to 35 pounds of computer equipment when necessary.
The ability to work independently while contributing to a team-oriented environment.
A genuine commitment to supporting military members, Veterans, and their families.

Ideal candidates will possess:

Previous inbound call center or benefits support experience.
Strong conflict resolution and de-escalation skills.
Excellent problem-solving and critical-thinking abilities.
Attention to detail and accuracy when documenting customer interactions.
Adaptability in a structured, performance-driven environment.
Integrity, accountability, and sound judgment.
A customer-first mindset with a commitment to delivering exceptional service.

Pre-Employment Screening & Government Background Requirements. Due to the nature of the services provided, selected candidates must successfully complete all required pre-employment and federal background screening procedures. These may include:

    Pre-employment drug screening
    Employment background screening
    Verification of U.S. citizenship
    Fingerprinting
    Completion of required federal background investigation documents
    Applicable National Background Investigation Services (NBIS) requirements
    Required identity verification and credentialing procedures

Candidates must respond promptly to requests for information and complete all assigned onboarding and security-related tasks within established deadlines. Failure to complete required screening or onboarding tasks may result in removal from consideration for the January 20, 2027 training class.