Coordinator, Department of Emergency Medicine

Coordinator, Department of Emergency Medicine

Entity: Aga Khan University Hospital

Location: Pakistan, Karachi

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

Responsibilities:

You will be responsible to:

• visit all patients on a daily-basis to ensure their comfort and satisfaction on the level of services provided
• follow-up to resolve queries and complaints raised by patients and their families while ensuring that those are timely entered in the system and provide timely feedback to the concerned
• maintain strong liaison with all the relevant departments and effectively coordinate with them for provision of necessary services
• coordinate with purchase department for the procurement of equipment / accessories and look after construction and maintenance activities
• supervise and coordinate with the concerned for smooth processing of patient admissions, transfers in and out from emergency
• maintain unit inventory with head nurse and follow up for the disposal and write-off of inventory
• conduct studies of service issues by collect and analyze data related to patient services and the issues arising out it, and share recommendations for improvement with the management
• ensure timely completion of special projects and assignments while ensuring that applicable policies and protocols are followed in the assigned units.

Requirements:

You should have:

• a Bachelor's degree, preferably a Masters degree from a recognized institution
• at least two years of related experience, preferably in a reputed tertiary care healthcare organization
• good technical skills and should be comfortable interacting with employees, physicians and other users of medical records
• proficiency in the use of computer applications, particularly MS Office package
• ability to gather data and make sound decisions
• excellent interpersonal skills, particularly communication skills
• ability to handle stressful situations and multi-task, ensuring that stringent deadlines are timely met
• willingness to work in shifts on need-basis.