Customer Service Support Specialist - TS/SCI with Polygraph

Usa Va Tysons Cornermid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Requirements Summary

Skills:Customer Service, Laptop Maintenance,

Technical Tools

Customer SupportCustomer Service Representative

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

None

Job Family:

IT Infrastructure and Operations

Requirements

~1 min read

Less than 10%

Customer Service, Laptop Maintenance, Mobile Support

None

5 + years of related experience

Yes

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. The work hours for this position are 10am-6pm.

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Required Experience: 5+ years of related
Required Skills & Experience:
Demonstrated experience providing mobile device support to include mobile phones, laptops, air cards, and tokens.
Demonstrated experience using enterprise tools or ticketing systems to document and track requests and requirements.
Demonstrated experience working to resolve issues and provide problem solutions while adhering to security policies and plans.
Demonstrated experience imaging and re-imaging laptops.
Demonstrated experience loading software onto laptops.
Demonstrated experience interacting with service providers to resolve issues.
Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
Demonstrated experience providing strong customer service and problem solving skills.
Desired Skills and Demonstrated Experience:
Demonstrated experience working in a team environment and with all levels of management.
Demonstrated experience imaging and re-imaging with Sponsor’s laptop build
Demonstrated experience loading software onto laptops.
Demonstrated experience creating Sponsor laptop accounts.
Demonstrated experience with Sponsor’s SOP for managing the lifecycle of laptops issued to Sponsor’s customers.
Demonstrated experience with IT service delivery processes.
Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines.
Demonstrated experience with the Sponsor’s enterprise IT incident ticketing tool.
Security Clearance Level: TS/SCI with Polygraph
Location: Tysons, VA- On Customer Site
Work Schedule: M-F, 10am - 6pm
U.S. Citizenship Required

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

Onsite

Work Location:

USA VA Tysons Corner

Additional Work Locations:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Location & Eligibility

Where is the job

Usa Va Tysons Corner

On-site at the office

Who can apply

Same as job location

About this job

Pay per year: $106,275–$143,782 a year; 222% above the $38,844 median for Customer Service Representative jobs on Jobera (2,489 salaries).
Posted: 2 days ago
Employer: has 2,533 open jobs on Jobera.