DESKTOP Support–CHICAGO REGION

Usa Il Chicagomid

Customer SupportIt Support Specialist

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Quick Summary

Key Responsibilities

Technical training, relevant industry certification(s), or a degree in Information Technology or a related field. Experience: Minimum of 3 years of related IT support experience,

Requirements Summary

Skills:Desktop Computers, Information Technology (IT) Services, Information Technology (IT) Support,

Technical Tools

Customer SupportIt Support Specialist

Regular

Clearance Level Must Currently Possess:

Other

Clearance Level Must Be Able to Obtain:

None

BI Full 6C (T4)

Job Family:

Technical Support Services

Requirements

~1 min read

Experience supporting Windows 10/11 operating systems and enterprise desktop environments.
Proficiency troubleshooting laptops, desktops, printers, docking stations, and peripherals.
Knowledge of Microsoft 365, Outlook, Teams, OneDrive, and Active Directory.
Experience using ServiceNow or similar ITSM platforms.
Understanding of TCP/IP, DNS, DHCP, wireless networking, and VPN troubleshooting.
Familiarity with Microsoft Intune, SCCM/MECM, and enterprise software deployment.
Experience with IT asset management, equipment refreshes, and system configurations.
Strong troubleshooting, communication, documentation, and customer service skills.

Ability to work onsite at the Chicago Regional Office.
Independently manage assigned incidents, service requests, and daily technical support activities.
Work effectively with remote technical teams and regional personnel.
Follow established ITIL processes, cybersecurity policies, and operational procedures.
Ability to lift and move IT equipment up to 40 pounds.
Support occasional after-hours maintenance or critical incidents as required.

CompTIA A+, Network+, Security+, or ITIL Foundation certification.
Microsoft technical certifications.
Experience supporting federal government agencies.
Familiarity with Dell enterprise hardware, endpoint security, and remote support technologies.

Desktop Computers, Information Technology (IT) Services, Information Technology (IT) Support, Remote Support

None

3 + years of related experience

Yes

Job Description:

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tools that identify career steps and learning opportunities.
Support: An internal mobility team focused on helping you achieve your career goals.
Rewards: Comprehensive benefits, wellness packages, 401(k) with company match, competitive pay, and paid time off.
Community: Award-winning culture of innovation and a military-friendly workplace.

Explore an enterprise IT career at GDIT and grow alongside colleagues who share your commitment to technical excellence, exceptional customer service, and supporting the Department of Education's mission.

The likely hourly rate for this position is between $32.30 - $43.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

10-25%

Onsite

Work Location:

USA IL Chicago

Additional Work Locations:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Location & Eligibility

Where is the job

Usa Il Chicago

On-site at the office

Who can apply

Same as job location

About this job

Pay per year: ≈ $67,184–$90,896 a year; 1% below the $80,000 median for It Support Specialist jobs on Jobera (523 salaries).
Posted: 1 day ago
Employer: has 2,479 open jobs on Jobera.