Spa Attendant - PT - Evenings and Weekends Required

The ideal Spa Attendant for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of The Spa team contributing to the preparation and atmosphere of the spa environment.

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

• Deliver an exceptional guest experience by greeting all guests promptly, responding to requests in a courteous and timely manner, and reporting unresolved guest concerns to a manager or supervisor 
• Maintain a working knowledge of hotel services, amenities, and local attractions to assist guests 
• Work collaboratively with team members to provide an outstanding guest experience and support departmental goals 
• Understand and follow emergency procedures and respond appropriately when necessary 
• Immediately report accidents, injuries, property damage, safety hazards, or other incidents to a manager or supervisor 
• Assist with additional tasks, projects, and responsibilities assigned by manager or supervisor 
• Comply with Bear Creek and Southern Management's policies and procedures and support Southern Management's Mission, Vision and Values