Trip Support Advisors

BrazilRemoteFull-timemid

Other

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Quick Summary

Overview

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Trip Support Advisor based in Brazil.

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Become part of a global aviation operations environment, supporting international business aviation missions from planning through completion. In this role, you will coordinate the essential services and logistics that help flights operate safely, efficiently, and seamlessly across borders. You will work closely with flight departments, pilots, customers, vendors, and specialist operational teams worldwide. Combining customer service, real-time coordination, and detailed trip planning, you will help resolve challenges and keep missions on track. This is a dynamic opportunity for an aviation professional who enjoys taking ownership, making decisions under pressure, and contributing to high-quality global operations. The position is fully remote in Brazil and operates through rotating shifts to support round-the-clock coverage.

Serve as the primary operational contact for assigned flight departments and aviation operators, supporting missions throughout the planning and execution process.
Coordinate international overflight and landing permits, airport slots, Prior Permission Required (PPR) approvals, and ground handling services.
Arrange crew accommodations, ground transportation, and customs and immigration requirements.
Manage border overflight exemptions and CANPASS submissions, as applicable.
Coordinate flight following and trip monitoring to maintain operational visibility and respond to changing requirements.
Build strong customer relationships by providing proactive communication, timely updates, and reliable operational guidance.
Manage assigned trips, maintain accurate records and cost estimates, and ensure all arrangements meet quality and operational standards.
Review trip details and update plans as client requirements and operational conditions evolve.
Participate in operational communication rotations, handling incoming calls, emails, and other mission-related requests.
Support after-hours fuel requests and other operational needs as required.
Collaborate with flight planning, weather, permits, fuel, and support services teams to ensure successful mission execution.
Contribute to continuous improvement by identifying process enhancements, sharing industry knowledge, and supporting colleagues across operational teams.
Promote trip support products and services while helping strengthen customer relationships and support business growth.

Requirements

~1 min read

At least 2 years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or a related aviation environment.
Strong customer service and relationship management skills, with the ability to act as a trusted operational partner.
Excellent verbal and written communication skills.
Strong attention to detail and the ability to manage multiple trips and competing priorities simultaneously.
Excellent problem-solving and decision-making abilities, particularly in fast-paced operational environments.
Ability to remain calm, professional, and focused when handling time-sensitive or high-pressure situations.
Proficiency in Microsoft Office applications.
Ability to work independently with minimal supervision while collaborating effectively with international teams and external partners.
Flexibility and willingness to work rotating shifts, including nights, weekends, and public holidays.
A bachelor's degree in Aviation, Business, or a related field is an advantage.
Experience supporting international flight operations, business aviation, trip support, dispatch, or flight operations is preferred.
Knowledge of aviation regulations, permits, ground handling, and international operating requirements is desirable.
An FAA Dispatcher Certificate or equivalent aviation qualification is a plus.