Provisioning & Entitlements Systems Sr Analyst

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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You’ll Be Doing & Why It Matters

The Provisioning & Entitlements Systems Sr. Analyst is the data steward and object owner for the Entitlements and Provisioning object ecosystem. The Systems Sr. Analyst is accountable for financial reporting accuracy, data integrity, maintenance, and control design across these objects — even where they do not own every individual control tied to the process. They own the data dictionary, serve as the approver for any changes to or edit-access requests against these objects, and act as the P&E team’s sign-off on project work that touches our systems. They partner with process owners, DET, Engineering, and Licensing & Provisioning teams developing go-to-market strategies impacting objects owned by P&E. The role is central to maintaining SOX ITAC controls and to establishing P&E policies and governance.

This role owns documentation, governance, and change approval across the full Entitlements and Provisioning object footprint. The analyst must understand and document all fields and functionality across these objects, how they relate to one another, and the downstream impact of any change to them.

Core Responsibilities & Scope

• Data Dictionary & DocumentationBuild and maintain comprehensive data dictionaries across all Provisioning and Entitlements objects, including:Field descriptionsField functionality and dependenciesField ownershipDocument how objects and fields relate to one another and map cross-object dependencies.Maintain an authoritative record of how changes to any object or field affect connected processes and reporting.Manage all data within Metadata Catalogs.
• Controls & GovernanceUnderstand and uphold the ITAC SOX controls related to P&E objects, and ensure object design supports control integrity.Serve as the required sign-off for the create or edit of new or existing fields and workflows on these objects.Govern access permissions — approve or deny requests for edit access to the objects.Help establish and maintain P&E policies and governance standards.
• Change Approval & Project Sign-offAct as the approver for any changes to the owned objects or requests for edit access.Serve as the P&E team’s sign-off on project work when changes to our systems are required.Partner with DET/Engineering so that nothing goes live until enablement occurs and the analyst signs off.

Minimum Requirements

• 3-6 years of experience
• Deep understanding of Salesforce data architecture — objects, fields, relationships, and dependencies (Org62 / enterprise Salesforce environments strongly preferred).
• Working knowledge of SOX ITAC controls and the role of data stewardship in financial reporting accuracy.
• Experience building and maintaining data dictionaries, governance frameworks, or change-control processes.
• Strong cross-functional collaboration skills; comfortable serving as a gatekeeper and sign-off authority.
• Detail-oriented, with the ability to trace downstream impacts of field and workflow changes.
• Experience with Entitlements, Provisioning, or usage/billing data models is a plus.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $94,000 - $142,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $112,900 - $155,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.