Service Design Senior analyst

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Business Analysis & ProcessService Design Analyst

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Overview

Purpose Contribute to the design of better services — applying human-centred research methods, synthesising insight,

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Business Analysis & ProcessService Design Analyst

Contribute to the design of better services — applying human-centred research methods, synthesising insight, and creating artefacts that help organisations understand their users and improve the experiences they deliver.

Support and lead service design activities at the project level; develop proficiency in the full service design toolkit; build confidence in facilitation and stakeholder engagement; grow your ability to connect research insight to design strategy.

Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.

Experience in service design, UX research, or a related field.

Experience conducting qualitative research and synthesising findings.

Exposure to service design artefacts including journey maps, blueprints, and personas.

Bachelor's degree or equivalent experience in Design, Social Science, or a related field.

Bachelor's degree or equivalent experience in Design, Social Science, or a related field.

Requirements

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.