IT Support Specialist

The IT Support team keeps our business running smoothly by providing prompt, user-centric technical assistance and ensuring our workplace hardware, software, and systems remain reliable and secure. We handle daily troubleshooting, lead seamless onboarding and offboarding workflows, and partner closely with Infrastructure and Security to resolve complex challenges—all while maintaining robust documentation and continuously refining our support standards.

We are looking for a proactive, service-oriented IT Support Specialist to take end-to-end ownership of day-to-day user requests and drive operational efficiency across macOS, Windows, and Linux ecosystems. Working with modern ITSM tools, you will troubleshoot complex hardware and software challenges, explore diverse enterprise technologies, and sharpen your technical skills as a vital bridge between our employees and advanced engineering groups.

• →Providing first-line technical support to employees and handling incoming IT requests and incidents
• →Troubleshooting hardware, software, operating system, and network connectivity issues across macOS, Windows, and Linux environments
• →Installing, configuring, and maintaining computers, mobile devices, printers, and other IT equipment
• →Managing user accounts, access rights, and permissions across company systems
• →Performing IT onboarding and offboarding activities, including equipment preparation and account configuration
• →Managing service desk tickets, prioritizing requests, and ensuring timely communication and resolution
• →Maintaining IT asset records and keeping technical documentation and knowledge base articles up to date

• Practical experience troubleshooting and supporting macOS, Windows, and Linux workstations, along with related hardware and peripherals
• Solid understanding of core networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and basic endpoint security practices
• Hands-on familiarity with ticketing systems (ITSM) and day-to-day user account and access management
• Strong, empathetic communication skills with the ability to explain technical concepts clearly to non-technical colleagues
• High ownership and structured problem-solving, with the ability to prioritize tasks and see issues through to full resolution
• At least an intermediate level of English

• Familiarity with MDM solutions (e.g., Intune, Jamf), IAM tools, or IT asset management systems
• Basic scripting skills (Bash or PowerShell) to automate everyday tasks
• Experience administering cloud collaboration platforms (Google Workspace or Microsoft 365)
• A proactive mindset with a drive to document solutions, optimize processes, and explore new technologies