Senior Specialist

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

• →Lead and manage operational teams to deliver quality services and achieve business objectives.
• →Ensure service standards, productivity, and quality targets are consistently met.
• →Oversee data processing activities, policy inquiries, and operational controls.
• →Support UAT activities for system enhancements and new product initiatives.
• →Collaborate with business units and stakeholders to drive service and process improvements.
• →Foster a customer-focused, collaborative, and high-performing team culture.
• →Provide coaching, guidance, and development opportunities to team members.
• →Build effective stakeholder relationships and support operational governance.

• Bachelor's degree or equivalent relevant experience.
• Relevant experience in operations, customer service, insurance, financial services, or related fields.
• Experience leading or coaching teams in a service-oriented environment.
• Strong communication, stakeholder management, and presentation skills.
• Demonstrated leadership, people development, and operational management capabilities.
• Strong analytical, problem-solving, and process improvement skills.
• Customer-focused mindset with attention to quality and service excellence.
• Proficiency in English and Cantonese.
• Relevant professional qualifications are an advantage but not required.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.