Supervisor, Patient Access - Sleep Center - Full Time - Bascom Palmer Eye Institute Miami, FL

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The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Supervisor, Patient Access, for the Sleep Center, in Miami, Florida.

The Supervisor, Patient Access (On-Site) oversees and supervises the day-to-day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations, for hospital and practice-based locations across the University of Miami Health System The Supervisor, Patient Access (On-Site) anticipates patient volume, monitors patient flow, and staff productivity, to ensure that all patients, customers, visitors, and staff are well served by provided a pleasant and organized atmosphere, appropriate for all ages, ethnic groups, and physical handicaps.

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
• Ensures that staff members adhere to all established policies and procedures.
• Assists with planning, organizing, and scheduling to accommodate daily expected volumes.
• Communicates any patient flow issues to appropriate managing staff.
• Verifies patient demographic and insurance information, and edits information, as necessary.
• Explains consent for treatment, financial liability, and HIPPA to patients.
• Initiates performance management processes to address on-going performance issues.
• Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.
• Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
• Monitors staff compliance with key business initiatives and inspires team to achieve established Key
• Performance Indicators including but not limited to patient satisfaction, co-pay, and previous balance collections, registration processing time, and denials
• Maintains harmonious and collaborative working relationship with all healthcare team members.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Education: High School Diploma or equivalent/relevant experience, certification or license

Experience: Minimum 4 years of relevant experience required

Certification and Licensing: Refer to department description for applicable certification requirements