Patient Service Representative Supervisor

Touchstone Medical Imaging is actively searching for a Patient Service Representative Supervisor to join our team at our Northwest facility in Austin, TX.The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments. Additional Responsibilities: Manages the training and onboarding of new team members Participates in the recruiting, interviewing, and hiring process Leads regular staff meetings and associate one-on-ones Monitors and approves timecards Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/ or terminations when necessary Defines job responsibilities/specialty tasks and priorities Develops and monitors the teams’ performance through a QA process Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage (5%) Completes other tasks and projects as assigned Education and Experience: High School Diploma or equivalent required. 2-3 years office experience in a healthcare setting Excellent customer service skills   Robust benefit offerings include:   Medical / Dental / Vision / Life / Pharmacy Plans, with Benefits effective first day of the month following hire date 401(k) with Immediate Eligibility to Defer and Safe Harbor and Profit-Sharing Contributions upon meeting eligibility requirements Employer Paid Short-Term Disability Employer Paid Life/AD&D Voluntary Life Paid Maternity Leave Paid Vacation Time PTO Accrual Beginning Day 1 Colleague Referral Bonus Program