Customer Service Representative (001-1118)

• →Manage a dedicated portfolio of customers, acting as their primary point of contact
• →Build strong, long term relationships by understanding customers' needs and maintaining regular communication
• →Respond to customer enquiries via phone and email in a timely and professional manner
• →Resolve customer issues efficiently while ensuring a positive customer experience
• →Maintain accurate customer records and interaction history within the CRM
• →Collaborate with internal teams including Accounts, Design, Programming, and Administration to resolve customer requests
• →Proactively follow up on outstanding enquiries and keep customers informed throughout the process
• →Identify opportunities to improve customer satisfaction and strengthen client relationships
• →Consistently deliver exceptional customer service aligned with company standards 

• 5+ years of experience in Customer Service, Client Services, Account Management, or a similar customer facing role
• Outstanding English comprehension, verbal, and written communication skills
• Strong relationship building and interpersonal skills with the ability to create genuine rapport
• Excellent problem solving, organisation, and time management skills
• Experience using CRM platforms such as HubSpot, Salesforce, Zendesk, Freshdesk, Zoho CRM, or similar
• Proficiency in Microsoft Office 365 or Google Workspace
• Experience working with Australian customers is highly desirable
• Ability to manage multiple customer relationships while maintaining a high level of service
• Must be willing to work onsite from the Makati office, where the Philippine team of approximately 30 employees is based
• Willingness to work Australian business hours when required

To ensure alignment and transparency, successful candidates will be expected to:

• Be available for meetings and collaboration during core [AEST or PHT] business hours
• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)