Customer Experience Associate (Express)

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.
So what can you expect as a Customer Experience Associate – Express at the Exchange?
 Greet every customer with eye contact and smile in your authentic way
 Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them
 Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
 Ensure customers have an extraordinary experience while shopping
 Complete transactions accurately and efficiently while engaging customers in appropriate conversation We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
 Able to learn and adapt to current technology needs
 Able to think quickly on the spot to answer customer questions
 Able to take initiative
 Able to share brand knowledge
Additional Qualifications/Requirements:
 Excellent attention to detail
 Willing to cross-train and work in other areas of the store, as needed
 Must possess a welcoming and helpful attitude toward customers and other team members
 Excellent communication skills
 Basic computer skills
 Previous Convenience Store/Gas Station experience preferred

Wiesbaden Hainerberg Express
The Army & Air Force Exchange Service supports military members, veterans, and their families worldwide. Every purchase helps fund programs that strengthen military communities.

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. THIS POSITION IS OPEN TO BOTH U.S. AND LN APPLICANTS.

LOCAL NATIONAL INFORMATION:
JOB TITLE: SALES CLERK;
JOB CODE: 5182L03-01;
GRADE T-3; CATEGORY; TEMPORARY PART TIME (END DATE 01 FEB 2027) 30.0 HPW/5 DPW;
PAY RANGE: €1931.63; 

APPLICANTS MUST BE ABLE TO WORK ALL SHIFTS TO INCLUDE EARLY MORNINGS, MORNINGS, AFTERNOON, EVENINGS, WEEKENDS AND HOLIDAYS. ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE IN-STORE CREDIT CARD TO CUSTOMERS IN ORDER TO DRIVE SALES GROWTH AND INCREASE CUSTOMER LOYALTY. APPLICANTS APPLYING ON A LOCAL NATIONAL APPLICATION MUST CONTACT THE SERVICING HUMAN RESOURCES OFFICE AT 0611-72386411/412/413/410. IF YOU HAVE ANY QUESTIONS ABOUT THIS VACANCY YOU MAY ALSO EMAIL OUR OFFICE AT: EUWIESBADENHRO@AAFES.COM.