Information Communications & Technology (ICT) Infrastructure Operations Technician

The Port of Seattle is unable to sponsor employment visas at this time.  

Salary offers will be made within the posted range. Placement within the range will be determined based on your similar work experience. The Port considers work experience to be similar if the scope and level of responsibility of your prior positions match the job being offered.

As an Information Communications & Technology (ICT) Infrastructure Operations Technician, you will provide service and support to all ICT teams and Information Security to help meet the 24/7/365 uptime requirements of a major international airport and seaport. You will ensure that the Port’s computing and telecommunications infrastructure remain operational and available while providing project and network security administration services to support the Port’s complex and diverse lines of business.

• You will administer identity, authentication, and access management across enterprise systems, including user accounts, directories, email, shared resources, and permissions. You will also troubleshoot access issues, support audits and compliance activities, generate account management reports, and collaborate with Information Security and business stakeholders to ensure secure and appropriate access to Port resources.
• You will serve as a key technical resource, resolving complex technology issues and supporting employee and business needs across networks, systems, hardware, and IT infrastructure services.
• You will configure, monitor, maintain, and troubleshoot ICT infrastructure, including servers, network equipment, uninterruptible power supplies (UPS), power distribution units (PDU), communications and conference-room technologies, maritime surveillance systems, and access-control devices. You will also coordinate infrastructure operations such as backups, patching, software deployments, network connectivity, and issue escalation to maintain reliable service.
• You will support infrastructure projects and operations by providing on-site and remote troubleshooting, assisting with cruise terminal and engineering initiatives, and performing hardware installation, maintenance, decommissioning, and technology support at Port facilities.
• You will manage infrastructure assets, documentation, and secure facilities, including maintaining inventory, configuration records, diagrams, and access controls. You will coordinate facility access, conduct inspections, and help ensure the safety, security, organization, and integrity of data centers and communications rooms.
• You will drive Port vehicles to job sites and facilities to transport equipment, support installation, removal, and decommissioning, troubleshoot infrastructure in data centers and communications rooms, and perform on-site operational and project-support duties.

• Experienced – You have two (2) years of experience in Information Technology.
• Desired – We hope you have a bachelor’s degree in information technology, computer Science, or business administration. We hope you have experience in a Network Operations Center (NOC) and/or Infrastructure Operations. 
• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work.  At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
• Technical – You have experience supporting and maintaining IT infrastructure, including servers, networks, applications, and security solutions. You can diagnose and resolve complex technical issues, manage system performance and reliability, and adapt quickly to new technologies, tools, and operating environments.
• Effective Communicator – You communicate clearly, maintain accurate technical documentation, collaborate with cross-functional teams, and provide responsive technical support to end users.
• Analytical Problem-Solver – You analyze technical issues, identify root causes, and implement effective solutions. You maintain accurate records and logs, prioritize competing tasks, and manage multiple responsibilities in a fast-paced environment while maintaining attention to detail.
• Reliable & Adaptable – You adapt to changing priorities, support team operations, and help ensure reliable technology services.
   

• Driver’s License – You will need a valid Washington State Driver’s License, or the ability to obtain one, is required in order to travel locally to project sites.
• Work Schedule – Your normal work schedule will be Sunday through Wednesday, from 12:00 p.m. to 11:00 p.m., four (4) workdays per week at ten (10) hours per day, for a total of forty (40) hours per week. Flexible start and end times may be available. Occasional work on alternate shifts, weekends, holidays, and during emergency situations may be required.
• Work Environment - This position will operate in a hybrid or in-office setting, at Management’s discretion. During the initial six-month probationary period, the employee will be required to work in the office.
• Washington State Residency Requirement – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
• Overtime Eligible – You are eligible for overtime pay in this role.
• Safety Requirements – You will be required to comply with all work rules, safety, and Personal Protective Equipment (PPE) requirements. 
• Security Requirements – As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.
• Security Requirements – You will also be required to obtain a U.S. Customs and Border Patrol (CBP) Customs Seal within 30 days of hire.
• Security Requirements – In this role, you will be required to access Port of Seattle Police Department equipment, office locations, systems and/or vehicles. In compliance with Federal and State laws as the successful candidate, you will be required to pass a Criminal Justice Information Services (CJIS) criminal history background check. 

The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port‘s mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle‘s website. If the position is represented by a union, please refer to the “Collective Bargaining Agreement” or contact the appropriate Union Representative for specific information related to benefits and eligibility.

• Healthcare – Medical, Dental, and Vision Care with options that work for you and your family.
• Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.
• Paid Sick Leave – At least one hour of sick leave for every 40 hours worked.
• Holidays – More than ten days per year to celebrate with family and friends away from work.
• Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.
• Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.
• Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.
• Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
• Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.
• Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
• Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here.

Our vision is to create a Port that mirrors – throughout its breadth of operations and services and within its leadership – the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic development and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity.