Help Desk Representative (German and English language) - Belgrade, Serbia

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

We are seeking a professional to coordinate and drive incidents to restore normal service operations as quickly as possible, minimizing business disruption. This role plays a key part in service quality, availability, and continuous improvement across the organization.

A successful candidate will proactively manage incidents from identification through resolution, work collaboratively with multiple service management functions, and ensure clear communication with customers and internal teams. The role also contributes to improvement actions and reporting to support best practice development.

The position is responsible for overseeing the full incident lifecycle, ensuring timely resolution, effective coordination, and clear communication. This position supports financial services customers, particularly in ATM and banking environments, and contributes to service improvements through incident reporting and analysis. The role requires strong customer focus, communication skills, and coordination across technical and service teams.

• →Managing the end‑to‑end incident process including identification, logging, categorization, prioritization, diagnosis, escalation, resolution, and closure
• →Coordinating communication with users throughout the incident lifecycle
• →Collaborating with other service management processes including Change Management, Problem Management, Service Asset and Configuration Management, and Service Level Management
• →Managing ATM‑related data and software support for financial customers
• →Creating reports as requested by clients or supervisors
• →Performing additional related duties as assigned

• Bachelor’s degree in a related field or equivalent experience
• Minimum B2 proficiency in German and English
• Proficiency with MS Office Suite
• Customer service experience
• Strong oral and written communication skills
• Good understanding of telecommunications, networking, or IT solutions and products
• Good coordination and organizational skills

• Experience in ATM operations, bank operations, retail banking, or a similar financial services environment
  Master’s degree

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

• Relevant ITIL or service management certifications are preferred but not required

#LI-NB1 #hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.