Regional Patient Access Lead - Philadelphia, PA

 

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Let’s do this. Let’s change the world. In this vital role the Regional Lead Patient Access will be responsible for leading and managing a team of field-based Patient Access Liaison, ensuring the group meets business and personal development objectives. The objectives of the Patient Access team are to listen to patients, interpreting their specific needs and providing friendly, professional and well-informed answers to their logistical questions. The Regional Lead will provide input on the strategic direction of the business. They will coordinate with Area Sales Directors to facilitate appropriate teamwork between the team and their sales partners with regard to joint team priorities, strong communication, and healthcare provider education Amgen By Your Side services. 

Lead and manage a team of patient access liaisons. 

Accountable for the performance, training, and compliance of the team 

Develop key performance metrics appropriate to the team’s efforts and company business objectives 

Track each team member’s performance against key metrics 

Develop each team member individually as needed in order to fulfill the role in each region 

Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing and Training to support patient access to medications. 

Ensure the team has appropriate fundamental and ongoing training and expertise 

Identify new patient needs throughout the year and work with cross-functional teams to communicate those needs effectively 

Coordinate team participation in national and local patient meetings and events 

Oversee and support patient programs, if applicable, to satisfy current patient educational needs 

Develop presentations on the group objectives and performance as needed, at least quarterly