Business Analyst

• Support the Business Operations rhythm, including operational reviews, scorecards, KPI tracking, action management, and leadership reporting.

• Partner with Delivery, Finance, Workforce Management, HR, Sales, and technical stakeholders to execute business priorities.

• Maintain governance calendars, standardized reporting, data controls, and disciplined closure of actions, risks, and dependencies.

• Analyze operational performance and provide concise insights and recommendations to support leadership decisions.

• Support business strategy execution by translating leadership priorities into operating plans, metrics, initiatives, and tracked actions.

• Analyze operational, workforce, capacity, and capability data to identify strategic risks, improvement opportunities, and resource implications.

• Prepare scenario-based insights and concise management views that support prioritization and business decisions.

• Monitor strategic initiatives, milestones, dependencies, and expected outcomes through the Business Operations governance rhythm.

• Support integrated capacity and capability planning by comparing delivery demand, available workforce capacity, skills supply, utilization, location, and readiness.

• Maintain resource-capacity views and capability inventories by country, technical tower, role, proficiency, and strategic priority.

• Identify capacity constraints, critical skill gaps, surpluses, and emerging capability requirements; recommend hiring, redeployment, cross-skilling, or training actions.

• Coordinate with delivery and workforce leaders to monitor agreed workforce and capability actions and their impact on business readiness.

• Prepare scenario-based views that support quarterly and annual workforce, utilization, and capability planning.

• Coordinate role-based learning plans, technical enablement, professional certifications, mandatory learning, and capability-development programs.

• Use capability gaps and demand forecasts to prioritize training interventions and target the appropriate employee populations.

• Monitor enrollment, completion, certification status, expiry dates, compliance, training investment, and measurable program outcomes.

• Support training-budget planning, funding requests, utilization tracking, provider coordination, purchasing processes, and reconciliation.

• Promote knowledge sharing, communities of practice, and reusable learning assets across distributed teams.

• Manage, reconcile, and analyze operational, workforce, capacity, skills, learning, and certification datasets.

• Use advanced Microsoft Excel capabilities, including PivotTables, lookups, complex formulas, Power Query, and reporting automation.

• Develop dashboards and management views using Microsoft Power BI or comparable visualization tools.

• Improve data definitions, quality, traceability, controls, reporting consistency, and confidentiality.

• Translate detailed data into trends, risks, opportunities, and clear executive-level narratives.

• Use AI and automation as core working capabilities for business analysis, capacity and capability planning, reporting, forecasting, knowledge synthesis, and process improvement.

• Apply tools such as Microsoft Copilot, Power Automate, Power Query, and Power BI to automate recurring workflows and accelerate insight generation.

• Identify and implement practical generative AI use cases for data interpretation, scenario development, management summaries, learning support, and stakeholder communications.

• Partner with data, technology, and process owners to define requirements, validate automated solutions, and drive adoption.

• Maintain human oversight, source validation, data protection, access controls, and responsible-use practices for AI-generated outputs.

Continuous Improvement and Stakeholder Management

• Apply structured problem solving and root-cause analysis to operational, data, capacity, skills, and adoption challenges.

• Simplify processes, reduce manual effort, improve user experience, and establish repeatable operating practices.

• Communicate effectively with senior leaders, country and delivery managers, technical teams, Finance, HR, employees, and external providers.

• Drive assigned actions and improvement initiatives through implementation, measurement, and closure.

• 10+ years of relevant experience in business operations, business analysis, workforce planning, capacity or capability planning, professional services operations, PMO, or a related function.

• Graduate degree, preferably in Business Administration, Operations Management, Commerce, Finance, Human Resources, Data Analytics, or a related discipline.

• Demonstrated experience in operational governance, performance reporting, stakeholder coordination, and data-driven decision support.

Demonstrated experience supporting business strategy and execution, including planning, analytical decision support, initiative tracking, and translating strategic priorities into operational actions.

• Experience supporting workforce capacity planning, skills or capability planning, training coordination, or resource readiness activities.

• Strong Microsoft Excel, spreadsheet management, data analysis, and visualization skills; Power BI experience is preferred.

• Demonstrated practical proficiency with AI and automation tools for analysis, reporting, workflow improvement, or decision support.

• Strong analytical thinking, attention to detail, structured problem solving, planning, and execution discipline.

• Excellent written, verbal, presentation, and stakeholder-management skills in a matrixed and geographically distributed organization.

Preferred Qualifications

• Working knowledge of technology services or professional services delivery, including common technical domains, service-delivery roles, and skills dependencies.

• Technical knowledge or prior experience working with infrastructure, cloud, networking, security, data, AI, or related technology teams is advantageous but not mandatory.

• Professional certification in project management, data analytics, quality, learning and development, or continuous improvement, such as PMP, PRINCE2, Lean Six Sigma, or Microsoft Power BI Data Analyst.

• Experience with enterprise resource, skills, talent, learning, workforce-planning, or portfolio-management platforms.

• Exposure to training-provider or vendor coordination and related budget or procurement processes.

• Business operations and governance

• Capacity and capability planning

• Workforce and resource analytics

• Training and capability development

• Data management and advanced Excel

• Power BI and data visualization

• Required AI-enabled analysis and workflow automation

• Structured problem solving and continuous improvement

• Stakeholder management and cross-functional collaboration

• Executive communication, planning, and follow-through

Ideal Candidate Profile

The ideal candidate is a hands-on Business Operations professional who combines business strategy awareness, strong analytical and operational capability with practical experience in capacity and capability planning, training coordination, and workforce readiness. The individual should be able to connect delivery demand with available capacity and skills, identify gaps, translate data into clear actions, and work across business and technical stakeholders. Practical AI proficiency is required, while technical-domain knowledge is advantageous and will help the candidate understand capability requireme

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.