Government Relations Manager - State and Local

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The Government Relations Manager – State and Local leads TD Bank’s engagement with state and local governments to advance the Bank’s business objectives and protect its interests and reputation. The role monitors and analyzes political, legislative and regulatory developments; develops and executes advocacy strategies; and builds relationships with public officials and industry partners. Working across business lines and corporate functions, the Manager translates emerging policy issues into actionable guidance for leaders and coordinates engagement to address risks and advance TD Bank’s policy priorities.

The State and Local Government Relations team sits within the Government Relations function in Corporate and Public Affairs, alongside TD's communications and citizenship teams. The team builds meaningful relationships with governor's offices, state legislators, regulators and big-city mayors and councils across TD's footprint. It advocates on policy that affects TD's customers and communities and helps the business grow by ensuring TD is a trusted and visible partner. Reporting to the Head of State and Local Government Relations, this role will support our New England Market.

This role acts as a liaison with internal and external stakeholders, conducting research and analysis of government related issues, supporting preparation and delivery of materials, coordinating communication efforts, anticipating and managing short term and longer term objectives/outcomes, as well as providing general administrative support. This role requires an advanced understanding of governmental operations at State and Local levels.

• Manages multiple government relations activities/projects/programs/initiatives of moderate scope and complexity
• Highly seasoned government relations professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas
• Supports the planning and execution of a broad and diverse portfolio of activities, coordinating with a variety of internal stakeholders on behalf of the Head of State and Local Government Relations
• Provides necessary research, analysis for planning and decision making by the Head of Government Relations
• Provides administrative support, including scheduling, document preparation, correspondence, coordination of activities, etc.
• Develops and maintains strong working relationships with business heads and partners across the organization
• Supports development and tracking of milestones and other performance management tools and processes - provides summary reports on progress for executive review and consideration
• Undertakes and completes a variety of projects and initiatives - often of a highly sensitive nature, and usually with minimal guidance or direction, ensuring discretion and ability to see items through to resolution/completion
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Monitors, analyzes and prioritizes emerging state and local regulatory and legislative issues affecting TD Bank and its business units and, through the Government Relations structure, interacts with middle and senior level management across the organization to determine the impact of such issues on the Bank
• Elevates political and economic profile of TD Bank operations with key local and state public officials. Plans and participates in meetings and other events that build relationships and goodwill between TD Bank and state and local government officials
• Works with regional presidents, the Head of State and Local Government Relations and other Bank Executives, coordinates with and provides direction to state trade associations of which the Bank is a member, to ensure that TD Bank's policy objectives are incorporated into their policy positions and policy-making initiatives

• Undergraduate degree or relevant professional certifications, designations, or equivalent required
• 7+ years relevant experience
• Advanced knowledge of government relations disciplines and practices, relationship management, external business environment, government operating structures, lines of businesses supported, banking industry, and internal customers supported
• Demonstrated working knowledge of governmental operations at all levels- State and Local
• Ability to research and analyze issues related to governmental actions and proposals
• Ability to communicate and work effectively with a broad range of government officials at all levels
• Demonstrated ability to provide administrative support in an environment that requires specialized knowledge and understanding of governmental functions
• Organizational awareness and resourcefulness - understanding of whom to engage in order to identify solutions and resolve issues
• High degree of personal integrity in order to recognize and manage access to sensitive information about the Bank, our strategy, results, people and issues being addressed
• Willingness to learn the business and develop leadership skills in a condensed timeframe and fast paced environment
• Superior communication skills; Professional, confident, transparent and concise communicator (verbal and written)
• Excellent judgment, relationship management skills, impact and influence capability, with a demonstrated ability to work effectively with leaders at all levels

• Develops and implements proactive strategies and tactics in managing government related issues and activities that support business objectives and protect the reputation of TDBG
• Manages relationships and works closely with Senior Management to provide expertise, counsel and education on government relations, related communications and interactions with government agencies and/or representatives
• Acts as a key reference to business partners on matters relating to government relations
• Acts as a key external representative for TDBG business partners to effectively manage issues, advancing TDBG's interests with respect to government policies and regulations
• Builds strong relationships with key government officials and/or agency representatives as well as internal business partners to ensure that current regulatory and legal requirements are met and evolving public policy issues affecting TDBG are anticipated and appropriately planned for
• Proactively manages issues by keeping current on emerging or prevailing government issues/policies that may have potential bank impact

• Manages budgets within forecasted spend
• Arranges for timely billings, maintains progress billing standard and promptly communicates variances
• Confirms quarterly forecast amounts (invoices and estimates) for quarterly budget lockdown
• Identifies ways to increase production efficiencies in order to maximize Communications dollars spent on all Communications programs
• Prioritizes and manages own workload to meet service level requirements for service and productivity
• Adheres to enterprise frameworks or methodologies that relate to activities for respective business area(s)
• Ensures respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• Protects the interests of the organization, identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high risk issues
• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/policies/practices
• Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist
• Applies subject matter expertise in the discipline, provides guidance, assistance and direction to others
• Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.