Customer Service Agent (m,f) Japanese remote in Malaysia

As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction.

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  Deliver excellent customer service and manage customer needs through phone, email and messaging channels

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  Support customers with enquiries related to hotels, flights, activities and other travel products

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  Professionally handle a high volume of customer and partner enquiries

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  Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries

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  Identify opportunities to improve customer service through self-service initiatives and process improvements

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  Provide feedback and contribute to initiatives that improve operational efficiency

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  Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching

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  Perform office-based administrative duties whenever required

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  Work collaboratively with the wider team to contribute to the overall customer experience

• Excellent spoken and written English and Japanese

• At least 1 year of experience in a customer-facing or partner-facing role

• Strong customer service skills, including attentiveness, empathy, patience and consistency

• Excellent verbal and written communication skills

• Professional telephone etiquette

• Excellent attention to detail

• Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements

• High degree of integrity and ability to handle confidential information

• Ability to work effectively in a fast-paced environment