Client Services Manager

Vermont Senior Living is seeking a Client Services Manager to join our Williston, VT office. This is an exciting opportunity to combine your customer service, operations, and relationship-building skills while helping clients and families navigate quality home care and senior living services.

At Vermont Senior Living, we understand the importance of compassionate care, dependable service, and meaningful relationships. As a Client Services Manager, you'll play an important role in coordinating client services, supporting care teams, and creating positive experiences for clients, families, referral partners, and employees throughout our community.

As a Client Services Manager, you'll combine customer service excellence, operational coordination, and relationship management to support high-quality service delivery and the overall success of the Williston office.

• →Deliver Exceptional Service: Provide outstanding customer service and create positive experiences for clients, families, and community partners.
• →Coordinate Client Services: Oversee client service needs and address scheduling and operational challenges in a timely and effective manner.
• →Manage and Grow Caseloads: Oversee your assigned caseload while identifying opportunities to expand services and strengthen client relationships.
• →Build Strong Relationships: Develop lasting partnerships with clients, families, referral sources, healthcare providers, and community organizations throughout Vermont.
• →Collaborate with Leadership: Partner with clinical leadership and office team members to ensure seamless service coordination and client satisfaction.
• →Monitor Performance Metrics: Track admissions, referrals, caseload performance, and other key operational indicators.
• →Support Field Employees: Work alongside clinical leadership to provide guidance, communication, and support to caregivers and field staff.
• →Drive Office Success: Contribute to the overall growth of the Williston office through strong operational performance, service excellence, and relationship development.

• Bachelor's degree preferred.
• Prior home care, healthcare, senior living, or medical office experience preferred.
• Knowledge of Medicare and OASIS is a plus, if applicable to the services provided.
• Previous leadership or supervisory experience is a plus.
• Demonstrated success in achieving goals and taking on increasing responsibility.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational, time-management, and problem-solving abilities.
• Proficiency with computer systems and electronic medical records (EMR).
• Ability to build positive relationships with clients, families, employees, and community partners.
• A desire to grow and advance within a healthcare or senior services organization.

If you're looking for a rewarding opportunity where you can build relationships, support seniors and their families, contribute to a growing organization, and continue developing your leadership skills, we'd love to hear from you!

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.  Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.