INFRA Internal Employees Only - Membership Onboarding Specialist

• →Shepherd new members and ARs through onboarding process, including tools (such as Microsoft Dynamics, our CRM), data, connections to other departments such as marketing, and ensuring inclusion of the right information for new members or ARs.
• →Ensure all prospective leads are highly engaged and taken care of from first engagement through full onboarding process appropriate follow-through, necessary responses, and follow-up, either individually or by partnering to support and remind others.
• →Review retailer alignment with INFRA membership requirements as outlined in Member Policies such as SPINS and CoMetrics (a financial benchmarking platform)
• →Accountable for accurate and easily accessible member records and files
• →Continually identify opportunities for process improvement, keeping a balance of automation and personalized connection
• →Consistently define and articulate ROI that INFRA will bring to the member- financially, operationally, and from a values perspective for members of all sizes, including large members

Status:  Full Time Exempt, Salaried  

Reports to: Growth Manager  

Location: INFRA HQ as part of hybrid workforce (currently 3 days/week in office) 

Travel: Up to 20%

*In addition to position travel, current remote employees of INFRA may be considered with the additional expectation of travel to HQ up to once/month throughout the year

Pay Info: $57,500- 72,000- 84,000

• Develop strong, direct relationships between INFRA, Associate Retailers (aka ARs/new members) and retailer prospects
• Support execution of member recruitment strategy
• Support team in maintaining accurate and easily accessible recruitment history, records, and files
• Support relationship-driven membership growth goals through a variety of tactics, including but not limited to relationship building, prospecting, research, outreach, meeting materials creation, and retailer recruiting events

• Listen and track needs and proactively connect associate retailers and members to INFRA Team members who can add value with advice, problem solving, and referral to available resources/INFRA programs
• Coordinate and conduct orientations, trainings, and webinars as needed, using INFRA tools and programs such as INFRA Deals and SPINS targeted at member level
• Manage business services programs as assigned
• Support leadership with new program development and execution
• Maintain and improve stakeholder (staff, members, business partners, associate retailers) engagement and communication internally and externally