Manager International Client Services

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The Manager International Client Services for Technical Quality of Acceptance, leads the operational delivery of our acceptance strategy across the United Kingdom, one of our key strategic markets. This is an operational payments-acceptance leadership role, focused on protecting the ability of cardholders to use the network reliably.

We are seeking a curious and proactive leader who does not stop at resolving isolated technical problems. Instead, this Manager will look for paths and patterns to identify larger network issues, preventing future breakages before they happen. Partnering closely with peers across Strategy, Product, Technology, and Operations, the Manager maintains a big-picture view to resolve complex issues across the end-to-end acceptance chain: merchant, POS, ecommerce or ATM environment, gateway, orchestrator, processor and acquirer.

A key focus of this role is to boost team performance and build a group of solid deliverers capable of scaling alongside business volumes. The team uses transaction and operational insights to identify emerging risks and leads proactive remediation to ensure consistent network stability.

• →Manage, mentor and develop a team of operational professionals, including specialists across country acceptance, analytics, and referral investigation.
• →Set clear goals, manage performance and capacity, and build deep technical and operational capability within the team.
• →Prepare the team to scale up volumes by driving process standardization, implementing consistent performance practices, and leveraging Salesforce (SF) effectively.
• →Drive the operational delivery of the Technical Quality of Acceptance strategy, translating global priorities into practical, market-specific technical plans across the UK.
• →Leverage strong technical understanding to supervise the end-to-end diagnosis and remediation of acceptance breakages across the merchant, POS, ecommerce or ATM environment, gateway or orchestrator, processor and acquirer at the market level.
• →Partner closely with cross-functional peers to view the bigger picture, coordinate specialist resources, and apply disciplined problem-management practices. This includes root-cause analysis, remediation ownership, progress tracking, recovery validation and lessons learned.
• →Lead complex regional initiatives that strengthen technical acceptance resilience, improve monitoring and detection, remove recurring failure modes, and support technical acceptance stability. Apply disciplined project-management practices to define scope, milestones, dependencies, risks, governance, stakeholder communications and delivery plans.
• →Build strong internal partnerships across Networks, Operations, Sales, Market Development, and Strategy Teams; understand the broader ecosystem to influence decisions and drive alignment across differing priorities.
• →Build up and maintain clear KPIs, reporting, playbooks, escalation paths, operating controls and documentation for technical acceptance monitoring, investigation and remediation to prepare the team to scale.
• →Represent the UK Technical Quality of Acceptance function in governance forums, launch-readiness reviews, roadmap discussions and updates, clearly communicating technical risk, dependencies, decisions and regional impact.
• →Develop team and stakeholder capability through training and knowledge sharing on payment flows, technical acceptance failure modes, investigation methods, escalation and remediation practices.
• →Engage externally when necessary to clarify technical issues, coordinate remediation or support strategic acceptance priorities; external client interaction is limited and purposeful, with approximately 15% travel.

• People Leadership experience; including direct management & talent development
• Experience within the financial services or payments industry especially within the merchant to acquirer domain.
• Strong executive presence and communication skills, with the ability to translate complex technical issues into clear, actionable insights to senior leadership.
• Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and policies.
• Self starter, creative solution-oriented mindset with solid teamwork skills; proven ability to drive results by working independently across functions 

This is a permanent position based in our Hammersmith (London) office. 

We embrace a hybrid approach to work. You'll spend two days a week in the office.

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes
• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health: Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. 

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.